Melva Potter
Buffalo,NY
Summary
Adept Customer Service Representative with a proven track record at Channer, where I excelled in resolving high-stress disputes, enhancing customer loyalty through empathetic engagement, and efficiently managing escalated calls. Skilled in critical thinking and data entry, my approach significantly improved resolution outcomes, demonstrating exceptional problem-solving abilities and customer relations expertise.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Channer
03.2021 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Associate Degree -
Bryant And Stratton College
Getzville, NY05.2019
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Customer Relations
- Problem Resolution
- Call center experience
Timeline
Customer Service Representative
Channer
03.2021 - Current
Associate Degree -
Bryant And Stratton College
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