Melva Salman
Customer Service Representative
East Orange,NJ
Summary
Experienced and highly skilled professional with a strong background in the airlines and shipping industry, as well as internationally recognized pharmaceutical services. With over 20 years of solid customer service experience, excels in providing exceptional support to clients. Known for the ability to thrive in team environments and work effectively with minimal supervision, brings a well-rounded skill set and a dedication to delivering outstanding results.
Overview
30
30
years of professional experience
1
1
year of post-secondary education
Work History
Customer Service Representative
Turkish Airlines (PAH)
07.2021 - Current
- Assist our business class and economy class passengers by confirming documentation validity for in transit Istanbul, Turkey.
- Assist unaccompanied minors/ young passengers, meet & assist passengers, and crew members for traveling through the airport safely.
- Record all missing luggage, unclaimed luggage and LOB's.
Paraprofessional
Essex Regional Edu Commission Services
12.2014 - 03.2020
- Assisted the teacher with students who worked under the program for individualized evaluation also known as IEP
- Prepared lesson plans, as well as prepared students for testing
- Assisted with reading and math
- Worked with children in small groups and individually.
Pharmacy Technician
CVS Caremark (A-line Staffing)
01.2012 - 12.2014
- Supported current, past, and prospective patients
- Escalated calls as needed
- Refill prescriptions for home delivery, tracked inventory and maintained a clean work environment.
Sr. International Document Agent
Federal Express (Fedex)
10.1987 - 10.2010
- Managed large amounts of incoming International calls
- Build sustainable relationships with customers
- Prepared customs flight manifest, along with using multiple computer systems for booking reservations.
Education
Medical Coding - Medical Coding
Medical Coding For Professionals
Linden, New Jersey 03.2023 - 11.2023
Pharmacy Technician -
Berdan Institute
Wayne, New Jersey10.2009
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
Volunteer Experience
Pharmacy Technician, Mobile, Alabama, 36608 (11/2010 - 09/2011) Providence Hospital
Training
Pharmacy Technician, Caldwell, New Jersey, 07006 (07/2009- 10/2009) St. Joseph Hospital
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Medical Coding - Medical Coding
Medical Coding For Professionals
03.2023 - 11.2023
Customer Service Representative
Turkish Airlines (PAH)
07.2021 - Current
Paraprofessional
Essex Regional Edu Commission Services
12.2014 - 03.2020
Pharmacy Technician
CVS Caremark (A-line Staffing)
01.2012 - 12.2014
Sr. International Document Agent
Federal Express (Fedex)
10.1987 - 10.2010
Pharmacy Technician -
Berdan Institute
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