Hi, I’m
Melva Thomas
Humble ,TX
Summary
Highly-skilled phlebotomist with Number years of experience in healthcare settings. Provides compassionate and professional care. Proficient in collecting blood specimens and processing for further analysis. Veteran Phlebotomist with proven track record of excellence working in clinic and mobile settings. Expert in all aspects of venipuncture with success in working with difficult or needle-adverse individuals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
8
years of professional experience
Work History
Quest Diagnostics
Phlebotomist III Float
02.2021 - Current
Job overview
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
- Reduced contamination risks by strictly adhering to infection control protocols and maintaining a clean work environment.
- Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including pediatric, geriatric, and challenging cases.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Adhered to HIPAA standards and maintained patient confidentiality in all interactions.
- Verified proper storage and transportation of specimens to laboratories.
- Spoke with patient to gather information for lab records, reduce fear, or anxiety and optimize cooperation.
- Assisted in training and onboarding new phlebotomists.
- Reviewed and processed requisitions for laboratory tests.
- Handled insurance verification tasks using Software and Software to validate patient insurance information.
Solis Medical Laboratory
Client Service Representative and Phlebotomist II
12.2018 - 02.2021
Job overview
- Handled sensitive client information with discretion, ensuring confidentiality at all times.
- Consistently met or exceeded performance metrics while juggling multiple tasks effectively under tight deadlines.
- Maintained and managed customer files and databases.
- Trained and supervised junior customer service representatives on best practices to meet organization goals.
- Investigated and resolved customer inquiries and complaints quickly.
- Responded proactively and positively to rapid change.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems.
- Educated customers about billing, payment processing and support policies and procedures.
- Investigated and resolved accounting, service and delivery concerns.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Scheduled appointments, perform secretarial tasks, and enter audits from files.
- Updated data in system to maintain office and patient records.
- Ordering lab test, receiving, processing, labeling, and distributing specimens
- Receive and process payments
- Manage front office operations
- Perform UA drug screening
- In office phlebotomy for pediatrics and geriatrics
- Perform COVID-19 testing
Hermann Drive Surgical Hospital
Client Service Representative
01.2016 - 01.2018
Job overview
- Delivered outstanding customer service by maintaining a professional demeanor during high-pressure situations.
- Managed incoming calls, providing prompt and accurate information to clients about products and services.
- Enhanced client satisfaction by addressing inquiries and resolving issues promptly.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Adapted quickly to changes in company policy or procedures while maintaining excellent service standards for existing clients.
- Utilized active listening skills to identify customer needs and provide appropriate solutions.
- Collaborated with other departments to develop ways to increase customer satisfaction.
- Demonstrates and maintains a working knowledge of customer service principles, and departmental expectations regarding customer service.
Schedules patient visit(s), radiology technicians and patient transportation when applicable and according to procedural guidelines.
Compiles or retrieve scheduled reports from applicable computer system(s) and/or databases.
- Perform basic bookkeeping.
Create and maintain database records.
Manage front office operations
Kept client info updated
Manage calendars.
Manage front office operations - + Type or edit your work history here
Education
Lonestar Community College Houston, TX
Associate Of Applied Science from Medical Laboratory Technology
Skills
- Venipuncture
- Order of draw
- Patient Care
- Specimen handling
- Sample and specimen collection
- Butterfly needle technique
- HIPAA Compliance
- Communication abilities
- Patient support
- Blood culture collection
- Capillary puncture
- Data Entry
- Paperwork Processing
- Pediatric phlebotomy
- Recording data
- Syringe method
- Geriatric phlebotomy
- Medical Records Management
- Hemoglobin Testing
- Medical office administration
- Medical Records Maintenance
- Attention to Detail
- Finger Stick Method
- Sample Processing
- Team Leader
- Goal Minded
- Blood Culturing
- Staff Phlebotomy Training
- Appointment Scheduling
- Lab Reporting
- Patient Relations
- Arterial Blood Draws
- Biohazard Policy Compliance
Timeline
Phlebotomist III Float
Quest Diagnostics
02.2021 - Current
Client Service Representative and Phlebotomist II
Solis Medical Laboratory
12.2018 - 02.2021
Client Service Representative
Hermann Drive Surgical Hospital
01.2016 - 01.2018
Lonestar Community College
Associate Of Applied Science from Medical Laboratory Technology