Melvilyn Douglas
Somerville,TN
Summary
Proven leader and efficient problem-solver, adept in power tool operation and fostering team collaboration. At Volvo, spearheaded workflow enhancements, boosting operational efficiency. Excelled in worksite safety and customer service, significantly enhancing client satisfaction. Demonstrates a strong commitment to quality and safety, with a track record of driving team success and project completion.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Construction Laborer
Blue Oval City
12.2023 - Current
- Brought materials and tools from trucks and storage facilities to work site locations and organized for expected needs.
- Utilized hammers, saws, squares, levels, and fastening devices to complete projects.
- Assisted in the completion of projects on time by collaborating with team members to complete tasks efficiently.
- Worked independently in fast-paced environment while meeting productivity and quality expectations.
Order Picker Lead
Volvo
02.2021 - 08.2023
- Conducted regular performance evaluations for team members, identifying areas for improvement and providing constructive feedback.
- Participated in continuous improvement projects aimed at streamlining workflows and improving overall operational efficiency.
- Addressed customer inquiries regarding order status or product information, demonstrating exceptional communication skills and attention to detail.
- Assisted management in evaluating warehouse layout for more efficient storage solutions, maximizing space utilization.
Team Lead
Milwaukee Tool
01.2021 - 11.2021
- Evaluated customer needs and feedback to drive product and service improvements.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Collected, arranged, and input information into database system.
Team Lead
Carrier Corp
01.2019 - 01.2021
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
Customer Service
Car Wash USA
08.2017 - 01.2019
- Described product and service details to customers to provide information on benefits and advantages.
- Handled escalated customer concerns with diplomacy and tact, finding agreeable solutions that satisfied both parties.
- Explained online self-help options to customers to promote additional and after-hours support choices.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Customer Service
Kroger
06.2015 - 07.2017
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Maintained detailed records of client interactions, ensuring accurate documentation for future reference.
- Supported colleagues during periods of high demand or staff shortages, displaying a strong teamwork mentality.
- Increased customer loyalty through personalized interactions, building rapport with clients.
Education
High School Diploma -
Fayette Ware High School
Somerville, TNSouthwest Tennessee Community College
Memphis, TNSkills
Team-oriented and dependable
Worksite safety
Basic Carpentry
Power Tool Operation
Accomplishments
- Achieved- Bridge Builders "Diversity,Leadership,Community & Justice Program"
Certification
- HCQM - Health Care Quality and Management Certification
- Health Science- First AID & Adult, Child, & Infant CPR
Timeline
Construction Laborer
Blue Oval City
12.2023 - Current
Order Picker Lead
Volvo
02.2021 - 08.2023
Team Lead
Milwaukee Tool
01.2021 - 11.2021
Team Lead
Carrier Corp
01.2019 - 01.2021
Customer Service
Car Wash USA
08.2017 - 01.2019
Customer Service
Kroger
06.2015 - 07.2017
High School Diploma -
Fayette Ware High School
Southwest Tennessee Community College
Similar Profiles
Kevin McWilliamsKevin McWilliams
Armed Security to Security Operations Manager at Blue Oval City (FORD) - PhelpsArmed Security to Security Operations Manager at Blue Oval City (FORD) - Phelps
Julie Ann HuntJulie Ann Hunt
Regional Health and Safety Manager / Leader at BlueOval City TN & BOSK KYRegional Health and Safety Manager / Leader at BlueOval City TN & BOSK KY
Cristian OrozcoCristian Orozco
Millwright at Blue Oval - Lesco LogisticsMillwright at Blue Oval - Lesco Logistics