Melvin Adams
Bristol
Summary
Experienced Training Manager and Modern Learner Expert with over 7 years in leading global learning initiatives and developing high-performing teams. Managed training teams and large-scale onboarding across North America, delivering innovative learning solutions that enhance employee performance and retention. Skilled in curriculum design, adult learning methodologies, and leveraging modern learning principles to create engaging, learner-centered experiences that drive business outcomes.
Overview
8
8
years of professional experience
Work History
Corporate Training Manager
Sutherland Global Services
Rochester
12.2021 - Current
- Proven ability to lead geographically dispersed teams across multiple countries while maintaining consistent quality standards and achieving strategic objectives.
- Oversaw onboarding waves of up to 100 new hires simultaneously across eight concurrent training classes spanning the United States and Canada, ensuring successful learner outcomes, operational readiness, and stakeholder satisfaction.
- Passionate about developing leaders at every level of the organization through management training, coaching frameworks, leadership development programs, and succession planning initiatives.
- Experienced in building Learning & Development functions from the ground up, developing trainers, coaches, managers, and future leaders while fostering cultures of continuous learning and performance excellence.
Training Manager
Teleperformance
Bristol
09.2018 - 12.2021
- Training Manager leading learning initiatives, developing high-performing teams, and delivering measurable business results.
- Proven success managing multiple concurrent training teams, complex projects, and large-scale onboarding operations across the United States building innovative learning solutions that accelerate employee performance, improve retention, and support organizational growth.
- Developed training programs for new clientele from concept through full ramp, including curriculum design, training strategy, and continuing education to enhance throughput and reduce ramp time.
- Facilitated onboarding and development of trainers across various sites and lines of business, overseeing team deployments to ensure consistency and quality in training delivery.
Education
Some college -
Skills
Modern Learning Strategy & Adult Learning Theory
- Learning management
- Curriculum development
Global Training Operations Management
Learning & Development Strategy
Curriculum Design & Development
New Hire Onboarding Programs
Leadership Development & Coaching
Management Development
Root Cause Analysis (RCA)
Performance Improvement Solutions
Attrition Reduction & Ramp-Time Optimization
AI Agent Assistance Tool Deployment
Digital Learning & Learning Experience Design
Microlearning & Blended Learning Solutions
Learning Management System (LMS) Administration
Articulate 360 & Adobe Captivate
Instructional Design Change Management
Cross-Functional Project Leadership
Client-Based Training Solutions
Team Leadership & Talent Development
- Training strategy
- Performance measurement
- Leadership development
- Employee onboarding
- Stakeholder engagement
- Effective communication
- Organizational development
- Stakeholder management
- E-learning development
- Learning management systems
- Training program development
- Survey creation
- Performance management
- Remote employee development
- Adult learning principles
Timeline
Corporate Training Manager
Sutherland Global Services
12.2021 - Current
Training Manager
Teleperformance
09.2018 - 12.2021