Melvin Barker
Application Support Specialist
Marietta,GA
Summary
Experienced Application Support Specialist with a proven track record of delivering exceptional service. Skilled in troubleshooting complex technical Issues and communicating solutions effectively to customers. Possesses strong communication, analytical and problem-solving skills that have contributed to positive customer feedback.
As a tech-savvy professional with a strong attention to detail, I am committed to continuously improving customer experiences and streamlining support processes. I thrive in a fast-paced environment and enjoy taking on new challenges to enhance my knowledge and skills.
Overview
8
8
years of professional experience
Work History
Application Support Specialist
Mosaic Corporation
Atlanta, GA
08.2015 - 01.2023
- Provided technical support and troubleshooting for enterprise-level applications used by thousands of end-users across multiple locations.
- Monitored application performance and proactively identified and resolved potential issues before it impacted end-users
- Maintained up-to-date knowledge of application functionality, configurations, and system requirements to ensure effective and efficient support of end-users
- Conducted user training sessions to increase end-user adoption and proficiency of enterprise-level applications
- Collaborated with vendors and service providers to resolve technical issues and implement integrations with other systems
- Worked with project managers to manage multiple support and development projects concurrently.
- Responded to customer inquiries and provided technical assistance over phone and in person
eDiscovery Analyst
Wolverine Technical Staffing, Inc
09.2014 - 01.2015
- Collected ESI using Microsoft Robocopy, EMC Avamar, and Mimosa NearPoint Email Archiving
- Identified custodians and their data using human resources and IT systems including Microsoft Active Directory
- Preserved ESI using an EMC Isilon Network-Attached Storage (NAS) system
- Served as liaison between Legal and Information Systems departments
Education
Associate of Applied Science Degree - Information Technology, Computer Network Systems
ITT Technical Institute
Toledo, OH12.2014
Skills
- Ability to multi-task and prioritize tasks effectively
- Strong communication skills (both verbal and written)
- Attention to detail
- Analytical and problem-solving skills
- Technical troubleshooting skills
- Collaboration and teamwork
- Ability to explain technical concepts to non-technical users
- Time management skills
- Familiarity with SQL databases and SQL query language
- Project management skills
Timeline
Application Support Specialist
Mosaic Corporation
08.2015 - 01.2023
eDiscovery Analyst
Wolverine Technical Staffing, Inc
09.2014 - 01.2015
Associate of Applied Science Degree - Information Technology, Computer Network Systems
ITT Technical Institute
Similar Profiles
Khushali ShahKhushali Shah
Operations Coordinator at Career MosaicOperations Coordinator at Career Mosaic
Aneisha ColeAneisha Cole
Direct Support Associate at MosaicDirect Support Associate at Mosaic
Abigail BarkerAbigail Barker
Community Outreach & Admissions Coordinator at Mosaic in Central IowaCommunity Outreach & Admissions Coordinator at Mosaic in Central Iowa
Yesenia SalgadoYesenia Salgado
Associate Personal Banker at Wells Fargo Bank, N.A.Associate Personal Banker at Wells Fargo Bank, N.A.
Krish DhamalaKrish Dhamala
Volunteer at Red Cross SocietyVolunteer at Red Cross Society