Melvin Bowen
Marion
Summary
Dynamic Security Analyst with a proven track record at Amazon, specializing in reviewing security breaches and conducting risk assessments. Demonstrated critical thinking and leadership in enhancing protocols, significantly reducing security risks. Adept at incident response and fostering positive relationships, ensuring compliance and safeguarding sensitive data effectively.
Overview
12
12
years of professional experience
Work History
Security Analyst
Amazon
06.2020 - Current
- Performed risk analyses to identify appropriate security countermeasures.
- Conducted security audits to identify vulnerabilities.
- Developed plans to safeguard computer files against modification, destruction, or disclosure.
- Reduced security risks by enhancing protocols and ensuring adherence to regulations.
- Applied effective time management techniques to meet tight deadlines.
- Gained extensive knowledge in data entry, analysis and reporting.
- Demonstrated leadership skills in managing projects from concept to completion.
- Cultivated interpersonal skills by building positive relationships with others.
- Managed time efficiently in order to complete all tasks within deadlines.
Customer Service Associate
Amazon
09.2016 - 06.2020
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled billing and payment issues by following guidelines and resolving disputes.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded proactively and positively to rapid change.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Investigated and resolved accounting, service and delivery concerns.
Cashier
Food City
07.2013 - 09.2016
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Addressed customer needs and made product recommendations to increase sales.
- Worked flexible schedule and extra shifts to meet business needs.
Education
High School Diploma -
Lawrence Count High School
Louisa, KY05-2015
Skills
- Developing security plans
- Incident response
- Critical thinking skills
- Data security
- Reporting and documentation
- Deductive reasoning skills
- Protecting networks
- Access control
- Vulnerability assessment
- Intrusion detection
Timeline
Security Analyst
Amazon
06.2020 - Current
Customer Service Associate
Amazon
09.2016 - 06.2020
Cashier
Food City
07.2013 - 09.2016
High School Diploma -
Lawrence Count High School
Similar Profiles
MATISSE DEVIN COLEMANMATISSE DEVIN COLEMAN
Delivery Driver at AmazonDelivery Driver at Amazon
Gayathri VGayathri V
CS Associate at AmazonCS Associate at Amazon
Veronica HilbyVeronica Hilby
Trainer at AmazonTrainer at Amazon
Jedidia TambuJedidia Tambu
Agent de production at AmazonAgent de production at Amazon
Drew ShradelDrew Shradel
DIRECTOR OF ADMISSION at Cornell CollegeDIRECTOR OF ADMISSION at Cornell College