Melvin Bravo
Woodbridge,VA
Summary
I’m an IT student with real-world experience helping people solve tech issues, whether it’s fixing a slow computer or explaining how something works. I’ve worked in fast-paced environments where communication, patience, and problem-solving were key. I’m always looking to learn more and grow in the tech field, and I’m ready to bring that drive to a professional IT role.
Overview
4
4
years of professional experience
Work History
Computer Lab Assistant
Northern Virginia Community College - Annandale Campus
Alexandria, VA, VA
03.2024 - Current
- Monitored and maintained student computer lab equipment
- Provided technical assistance with logins, printing, and software applications
- Ensured systems were up-to-date and reported any hardware/software issues
- Helped manage inventory of tech equipment including peripherals and accessories
- Assisted faculty with setting up AV equipment and classroom technology
IT Support Assistant
Information Technology Support Services, Northern
Woodbridg, VA
10.2023 - 02.2024
- Provided basic technical support to students and faculty on hardware and software issues
- Assisted with troubleshooting Wi-Fi connectivity, printer setup, and account access
- Helped set up classroom equipment including projectors, laptops, and smart boards
- Documented support requests and followed up using ticketing system
- Gained hands-on experience with Windows, Microsoft Office, and basic networking
Cashier
Five Guys
Woodbridge, VA
02.2021 - 08.2023
- Handled cash, credit, and mobile payments accurately
- Took and confirmed customer orders with speed and accuracy
- Provided excellent customer service in a fast-paced environment
- Communicated clearly with kitchen staff and team members
Education
Bachelor of Science - Information Technology
George Mason University
Fairfax, VA12-2026
Associate of Applied Science - Information Technology
Northern Virginia Community College
Annandale, VA12-2024
Skills
- Communication
- Troubleshooting
- Team collaboration
- Time management
- Tech literacy (hardware/software)
- Customer service
- Documentation
- Adaptability
Languages
English
Full Professional
Spanish
Professional
Timeline
Computer Lab Assistant
Northern Virginia Community College - Annandale Campus
03.2024 - Current
IT Support Assistant
Information Technology Support Services, Northern
10.2023 - 02.2024
Cashier
Five Guys
02.2021 - 08.2023
Bachelor of Science - Information Technology
George Mason University
Associate of Applied Science - Information Technology
Northern Virginia Community College
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