Melvin Breedlove

• Assist clients by providing successful debit card, checking account, digital wallet solutions in a polite manner by using active listening and account maintenance to ensure client retention

• Maintain strong company product and service knowledge to better assist customers with concerns, questions and general education

• Answer calls by utilizing the company's call management system and other software

• Train new employees in how to converse with customers and how to use new technologies

• Handle customer escalations in a timely and professional manner

• Navigate multiple computer systems applications simultaneously while utilizing search tools to find information and solve financial problems

• Maintain accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency

• Inform new agents of policies and procedures.

• De-escalate and resolve customer complaints with punctual, polite and professional service

• Provided quality care, direction, guidance and helped clients with daily activities such as medication reminders, menu planning and housework
• Prepared and maintained records of client progress and services performed, reported changes in client condition to manager and supervisor
• Completed contemporaneous electronic and written documentation and updates during each shift
• Observed the client's conduct and monitored the surroundings to ensure their safety and success

• Maintained patient confidentiality while managing sensitive personal information during interviews and follow-up communications.
• Collaborated effectively with a diverse team of public health professionals to streamline contact tracing processes and share best practices.
• Used Amazon Work Spaces to communicate with contacts of newly diagnosed COVID-19 cases nationwide. Collected and recorded information, and entered into databases
• Provided contacts with accurate information about isolation and quarantine procedures
• Showed empathy and cultural awareness when discussing procedures with cases

• Facilitated data-driven decision making by utilizing assessment tools to evaluate program effectiveness and identify areas for improvement.
• Provided counsel and mentoring to residential deans regarding student aspirations, conflict resolution and flow of daily campus activities
• Researched, planned and budgeted for weekend activities on and off-campus, statewide suitable for males 12-18, while incorporating individual and group needs, interests and behaviors
• Identified and secured deals with community organizations, theme parks, art museums, military institutions, and restaurants for students
• Managed Deans' yearly calendars, work shifts, announcements and updates by using Microsoft Office
• Used Microsoft Office to schedule driving routes to and from airports, hotels and homes
• Assigned student and Dean housing assignments; followed through on disciplinary decisions, parental relations matters affecting residential life from 3:00 p.m.-8:00 a.m

• Ensured the care and welfare of boarding school students, grades 7-12
• Helped students set educational and behavioral goals then work toward achieving them
• Supervised student life: i.e., dinners, in-dorm activities, study-hall, outings, visitations, free time, sports events, hygiene and room cleanliness
• Directed and participated in recreational activities for residents

• Explained survey objectives and procedures to interviewees and interpreted survey questions to help interviewees' comprehension
• Submitted completed assignments and discussed progress
• Performed field calculations to complete assessments.