Melvin Butler
Akron,OH
Summary
Ambitious, career-focused job seeker, anxious to obtain an entry-level Remote/Hybrid position to help launch career while achieving company goals.
Overview
17
17
years of professional experience
Work History
Fullfillment Associate
Amazon
Akron, OH
11.2021 - 03.2023
- Operated handheld scanners to track merchandise throughout fulfillment process.
- Coordinated with other associates on day-to-day work activities to drive productivity and achieve operational objectives.
- Assisted in picking and loading process as required by business needs by efficiently picking and assembling orders.
- Verified items correctly matched to sales check for packing and shipment.
- Gathered and organized merchandise for distribution into appropriate envelopes, boxes or pallets.
- Received and counted stock items, recording data manually or on computer for inventory purposes.
Independent Insurance Agent
TAG
Uniontown, OH
04.2020 - 12.2021
- Analyzed customer needs and provided best options, upselling products and services.
- Conducted telephone appointments with prospective clients to build rapport and sell insurance services.
- Serviced existing portfolios, assisting members with coverage questions and accurately processing policy endorsements.
- Prepared proposals and conducted closing interviews to sell insurance products.
- Conducted in-home and group presentations to provide detailed explanations of policy guidelines and benefits to clients and families.
- Interviewed prospective clients to obtain data about financial resources and needs.
- Contacted underwriters and submitted forms to obtain binder coverage.
Independent Insurance Agent
Assurance IQ
Akron, OH
03.2020 - 04.2021
- Analyzed customer needs and provided best options, upselling products and services.
- Conducted telephone appointments with prospective clients to build rapport and sell insurance services.
- Met with division leaders and consultants to discuss strategies to increase sales.
- Remained current on latest industry trends by gaining comprehensive knowledge of financial and insurance products, services and best practices.
Independent Insurance Agent
United Healthcare Insurance
Akron, OH
09.2019 - 03.2020
- Conducted meetings or phone calls with potential clients to present insurance policies and answer questions.
- Serviced existing portfolios, assisting members with coverage questions and accurately processing policy endorsements.
- Pursued new clients through various marketing strategies to grow existing portfolio of policyholders.
- Developed fact-finding interviews to determine need for coverage.
- Monitored clients' insurance coverages to ensure changing needs were met.
- Counseled prospects and policyholders on coverage, limits and regulations.
- Met with division leaders and consultants to discuss strategies to increase sales.
- Conducted in-home and group presentations to provide detailed explanations of policy guidelines and benefits to clients and families.
Agent Team Member
Health Choice One
Uniontown , OH
09.2015 - 08.2019
- Delivered excellent service via inbound and outbound calling efforts, meeting established minimum targets.
- Learned and applied sales techniques to achieve marketing goals for outreach.
- Responded promptly to customer service calls and inquiries from diverse groups of individuals.
Customer Service Associate
First Energy
Akron, OH
12.2005 - 02.2015
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Used collateral material and documents to share information about services, products and promotions.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Addressed inquiries, resolved customer issues and managed customer relations.
Education
Bachelor of Science - Business Administration
Tuskegee University
Tuskegee, AL05.1995
Skills
- Dependable and reliable
- Safety methods
- Inventory tracking
- RF scanning devices
- Order picking abilities
- Pallet jack experience
Timeline
Fullfillment Associate
Amazon
11.2021 - 03.2023
Independent Insurance Agent
TAG
04.2020 - 12.2021
Independent Insurance Agent
Assurance IQ
03.2020 - 04.2021
Independent Insurance Agent
United Healthcare Insurance
09.2019 - 03.2020
Agent Team Member
Health Choice One
09.2015 - 08.2019
Customer Service Associate
First Energy
12.2005 - 02.2015
Bachelor of Science - Business Administration
Tuskegee University
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