Melvin Cabrera
Converse,TX
Summary
Relentless professional known for working hard to determine risk levels. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
Service Professional
Bulwark Exterminating
03.2024 - Current
- Enhanced customer satisfaction by providing timely and efficient service solutions.
- Eliminated pest infestations by conducting thorough inspections and identifying root causes of infestations.
- Improved customer satisfaction by providing timely and efficient extermination services.
- Maintained a safe work environment by adhering to safety regulations and using appropriate protective gear.
- Reduced callbacks for pest control issues with meticulous application of treatments and diligent follow-up visits.
- Enhanced team productivity by sharing knowledge and expertise with fellow exterminators, leading to more effective service delivery.
- Assisted clients in preventing future infestations through education on proper sanitation and home maintenance practices.
- Developed customized treatment plans tailored to the specific needs of each client''s property, ensuring optimal effectiveness.
- Managed inventory efficiently, maintaining adequate stock levels of pesticides and equipment while minimizing waste.
- Built strong relationships with clients, earning trust through professionalism, reliability, and consistent results.
- Collaborated with property managers to address large-scale infestations in apartment complexes or commercial properties.
- Handled emergency situations calmly and efficiently, quickly assessing the severity of the problem and implementing appropriate solutions.
Fraud Specialist
JP Morgan Chase
05.2023 - 03.2024
- Reduced instances of fraud by implementing comprehensive detection and prevention strategies.
- Enhanced company security with advanced fraud monitoring systems and tools.
- Collaborated with cross-functional teams to develop and implement effective anti-fraud policies.
- Conducted thorough investigations into suspected fraudulent activities, resulting in timely resolution of cases.
- Improved customer trust by promptly addressing and resolving reported instances of fraud.
- Conducted regular audits on internal processes to identify potential vulnerabilities and mitigate fraud risks.
- Identified trends in fraudulent activities through data analysis, which informed updates to anti-fraud strategies.
- Reduced fraudulent activities through continuous monitoring of financial transactions and customer behaviors.
- Developed comprehensive fraud prevention strategies to protect company assets and maintain customer trust.
- Conducted thorough investigations of suspected fraud cases, leading to the recovery of lost funds.
Automated Logistical Specialist (92A)
US Army
08.2016 - 03.2023
- Managed customer portfolios
- Resolved service problems
- Documented customer requests
- Finalized policy adjustments
- Evaluated team performance and provided feedback on areas requiring improvement.
- Set up and controlled mission-critical workstations and servers, terminals, radio-frequency identification technologies.
- Maintained accurate records of team attendance and documented disciplinary actions.
- Completed reports on staff and material availability, storage space, supply relocation and warehouse rejections. Developed and sent status statements.
- Assigned tasks to team members to complete within designated time frames.
- Managed daily activities of inventory operations in alignment with regulatory agencies and related policies with 350 lines at $2 million.
- Handled day-to-day shipping and receiving overseeing more than 260 packages per day.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Organized material distribution and transportation logistics in accordance with executive direction.
- Unloaded incoming supplies, equipment and materials and stored items proper areas of warehouse.
- Handled policy renewals
- Completed work orders and recorded supply readiness. Created and disbursed dispatch schedules to executive leaders and stakeholders.
- Tracked Claims
- Met or exceeded production goals and objectives by following strict procedures.
Lifeguard
Schlitterbahn Waterpark New Braunfels
05.2016 - 08.2017
- Responded to customer inquiries in a courteous and professional manner
- Observed weather and water conditions and alerted visitors to potential dangers, storms, and rip currents.
- Demonstrated rescue techniques and provided first aid in emergency situations.
- Scanned main areas to monitor for any safety risks.
- Observed recreational users to detect safety concerns and prevent ongoing violations.
- Cleared pool areas of debris and hazardous objects to increase safety.
Sandwich Artist
SUBWAY®Restaurants
08.2014 - 05.2016
- Provided merchandising support by ensuring weekly sale signs were printed, accurate and displayed on correct date
- Helped maintain a welcoming in-store atmosphere
- Assisted with training of new employees
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Upheld high standards of customer service at all times to enhance client loyalty and satisfaction.
- Prepared salads, soups and sandwiches for customers.
- Brewed coffee and tea and changed out drink station syrups.
- Greeted guests, promoted specials, and took orders.
- Restocked and rotated stock in display case to mitigate stock loss.
- Accurately operated cash register to process customer payments.
- Kept workplace clean and organized in line with restaurant policies.
- Reconciled receipt totals, cash and credit payments to address shortages.
Education
High School Diploma -
Theodore Roosevelt Highschool
05.2016
Skills
- Team Player who can also work independently
- 295 GPA
- Superior Time Management and multi-tasking skills
- Adaptable to changing environments
- Critical Thinker
- Mission Oriented
- Self-Starter
- Battalion Logistics
- Supply Chain Applications Systems
- Corrective Actions
- Anomaly Detection
- Upselling strategies
- Paperwork Processing
- Supply Management
- Adaptability
- Relationship Building
- Continuous Improvement
- Self Motivation
Timeline
Service Professional
Bulwark Exterminating
03.2024 - Current
Fraud Specialist
JP Morgan Chase
05.2023 - 03.2024
Automated Logistical Specialist (92A)
US Army
08.2016 - 03.2023
Lifeguard
Schlitterbahn Waterpark New Braunfels
05.2016 - 08.2017
Sandwich Artist
SUBWAY®Restaurants
08.2014 - 05.2016
High School Diploma -
Theodore Roosevelt Highschool
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