Talented Owner with excellent marketing, customer service and facility oversight skills and more than 13 years of experience. Highly effective and comfortable working with people at all levels in organization. Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs and transforming customer service standards. Experienced in leading and supervising operational and sales teams. Dedicated Automotive & Technical professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Seeking expansion into the EV field.
Hi, I’m
Melvin Calp
Cherry Hill,NJ
Summary
Overview
15
years of professional experience
Work History
Diamond Roadside LLC
Owner/Operator
10.2017 - 01.2023
Job overview
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
- Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Created and monitored promotional approaches to increase sales and profit levels.
- Reconciled daily sales, returns and financial reports in Square.
- Reconciled daily sales, returns and financial reports in Square.
- Maintained up-to-date administrative records to monitor operational conditions.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
- Cultivated forward-thinking, inclusive and performance-oriented business culture to lead industry in innovation and push progress.
Markem - Imaje
Maintenance Planner
08.2012 - 08.2016
Job overview
- Reviewed maintenance program for efficiency accuracy and timeliness, and provided feedback for improvement to company leadership.
- Assessed schematic diagrams to properly plan and initiate new installation assignments.
- Developed maintenance reports to assess program success and inform operational decisions.
- Oversaw equipment and parts inventory and tracked shipments to reduce stock shortages.
- Tracked maintenance activity using CRM software to confirm compliance with industry requirements.
- Managed fleet of 17 carriers.
- Optimized productivity by eliminating downtime, efficient budgeting, allocating tasks and maintaining high standards of safety and quality.
- Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
- Efficiently assisted service workers with problematic transactions to maintain customer satisfaction and quickly rectify issues.
- Kept watchful eye on equipment inventories, optimizing work readiness and aligning supplies with specifications for each job.
- Organized ongoing maintenance schedules to boost system performance.
- Enhanced customer satisfaction ratings by motivating team members to strengthen quality and increase productivity.
- Evaluated final results to determine quality levels and isolate root causes of any identified faults.
Aaa
Dispatcher
10.2005 - 07.2011
Job overview
- Directed dispatching, routing and tracking of 37 fleet vehicles.
- Maintained updated and detailed records of calls in physical and electronic database.
- Closely monitored dispatch board to triage and prioritize over 111 daily calls.
- Evaluated and adjusted over 37 routes based on daily needs, available workers, traffic hazards and weather conditions.
- Trained 17 new employees in various procedures and gave feedback on daily work performance to increase productivity and caller satisfaction by 100%.
- Planned, organized and managed work of subordinate staff to accomplish consistent work within organizational standards.
- Modernized communications systems to improve productivity, reliability and efficiency.
- Managed 22 dispatchers while leading and delegating job assignments, tracking project status, processing payroll and resolving issues to maximize productivity.
- Directly Supervised team of 8 employees and provided training focused on maximizing overall performance.
- Maintained meticulous employee records to accurately track attendance and productivity.
- Closely monitored dispatch board to triage and prioritize over 111 daily calls.
- Directed investigations to verify and resolve customer complaints.
- Facilitated communications between customers and field personnel to answer questions or resolve concerns.
- Served as mediator when appropriate to settle conflicts and discrepancies between field personnel and management.
Education
Hudson Valley Community CollegeTroy, NY
No Degree from Kinesiology
09.2002
University Overview
- 3.4 GPA
- Extracurricular Activities: Hudsonian Newspaper
- Will be going back to a online college.
Northern Burlington County Regional High SchoolColumbus, NJ
High School Diploma
07.2000
University Overview
- Elected Captain of Football/Track and Field
- Book Club Member
- 3.4 GPA
- Awarded "Unsung Hero Award"
Skills
- Staff Training
- Business Planning
- Financial Management
- Profit and Loss Analysis
- Coaching and Mentoring
- Staff Management
- Business Administration
- Hiring and Staffing
- Budget Development
- Sales Leadership
- Customer Relations
- Client Service
- Operations Management
- Staff Hiring
- Mission and Vision
- Lean Methodology
- Payroll Preparation
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Try again. Fail again. Fail better.
Timeline
Owner/Operator
Diamond Roadside LLC
10.2017 - 01.2023
Maintenance Planner
Markem - Imaje
08.2012 - 08.2016
Dispatcher
Aaa
10.2005 - 07.2011
Hudson Valley Community College
No Degree from Kinesiology
Northern Burlington County Regional High School
High School Diploma
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