Overview
Work History
Education
Skills
Natural Languages
Technical Languages
Tools
Certification
Leadership Experience
Timeline
Generic

MELVIN CAMPOS

Overview

6
6
years of professional experience
1
1
Certification

Work History

Technical Project Manager

Bluecore
12.2024 - Current
  • Develop project plans and managed project scope using methodologies to guide projects from conceptualization to implementation and maintenance.
  • Lead platform onboarding strategy and training for client marketing teams, accelerating campaign execution and reducing time-to-value.
  • Define KPIs and implement analytics dashboards (Looker, PowerBI) to track ramp-up success, deliverability, and campaign ROI.
  • Translate technical specs into scalable workflows, integrating with Salesforce, APIs, and internal marketing tools.
  • Serve as technical liaison, supporting engineering, management, procurement, sales, and marketing, quality assurance and supply base.
  • Manage 6+ project teams in Agile environment, realizing success through application of SDLC methodologies and exceptional leadership skills.
  • Collaborate with business users, technical teams, database administrators and testing teams during kickoff meetings, joint application designing, and planning sessions to validate requirements.
  • Partner with Marketing, Product, and Customer Success teams to launch data-driven lifecycle email programs using Bluecore's personalization engine.

Technical Project Manager

Wunderkind
07.2021 - 12.2024
  • Served as the technical project manager to multi-national enterprise clients such as RayBan International, Instacart, Kay Jewelers, Famous Footwear, Iconic London, and JD Sports.
  • Launched 10+ concurrent martech integrations for enterprise clients, ensuring complete email and web personalization within 60 days. This brought in $10,000 to $300,000 in monthly revenue to the company.
  • Designed custom API workflows and managed ESP integrations (Klaviyo, Iterable, SFMC) across verticals including retail and eCommerce.
  • Partnered with Performance Marketing, Engineering, and Product to build robust campaign tagging, analytics tracking, and audience segmentation frameworks.
  • Delivered strategic onboarding and marketing enablement to clients, ensuring tool adoption and campaign performance benchmarks.
  • Trained and mentored 20+ new Implementation Managers and Associates on the implementation process, client relationship management, and advanced product knowledge.
  • Developed project plans and managed project scope using methodologies to guide projects from conceptualization to implementation and maintenance.
  • Collaborated with business users, technical teams, database administrators and testing teams during kickoff meetings, joint application designing, and planning sessions to validate requirements.

Technical Project Coordinator

Wunderkind
03.2021 - 07.2021
  • Collaborated directly with and received mentorship from a Senior Implementation Manager to spearhead the implementation process for individual clients, ensuring a solid foundation for long-term partnerships and timely deliverables.
  • Served as the primary point of contact and project coordinator for Wunderkind's premier clients, liaising closely with executive-level stakeholders in performance marketing, technology, and design to anticipate and mitigate potential roadblocks, ensuring seamless project progression.
  • Managed new integrations for existing clients, leveraging comprehensive knowledge of marketing technology platforms to ensure seamless integration with Wunderkind's technology stack.
  • Demonstrated meticulous attention to detail in producing and updating documentation for client integrations, taking ownership of specific integration steps from start to finish, such as configuring product feeds and building email capture campaigns.
  • Maintained project timelines and stakeholder expectations through clear and persuasive communication, actively addressing issues and obstacles to ensure successful project launches.
  • Developed realistic timeline recommendations for new clients, leveraging in-depth understanding of product offerings and effectively translating sales materials into client-facing presentations and internal resources.
  • Facilitated communication and coordination between Wunderkind's professional services internal teams (design, engineering, QA) and clients to streamline software integration processes, guaranteeing thoroughness and accuracy in all submissions.

Business Analyst

Cathy's Concepts
03.2019 - 03.2021
  • Spearheaded analysis and account management for a robust portfolio comprising up to 33% of company accounts simultaneously, encompassing 14 high-value accounts. Facilitated impactful meetings, comprehensive trainings, and strategic workshops both in-person and via web-conferencing services, fostering strong client relationships and driving results.
  • Oversaw and managed client portfolios with organizations boasting annual budgets exceeding $7M. Engaged primary contacts in strategic discussions revolving around business trends, data analytics, and actionable insights for enhancing operational efficiency and business practices.
  • Innovated purchase ordering algorithms, leading to a substantial reduction in overstock and generating significant savings ranging from 10-20% per inventory purchase. Reviewed and optimized purchase orders compiled by colleagues to enhance efficiency and cost-effectiveness.
  • Defined operational objectives through meticulous analysis of business functions, information gathering, and evaluation of output requirements and formats. Constructed workflow charts and diagrams, and wrote detailed specifications, leveraging agile methodology to drive project execution.
  • Accountable for monitoring the health, development, and growth of the eCommerce platform through proactive implementations, ongoing maintenance, and integration of cutting-edge business technologies, ensuring sustained performance and alignment with organizational objectives.
  • Orchestrated end-to-end program management for system deployments, new product rollouts, product reviews, and customer inventory analyses, ensuring seamless execution and optimal outcomes.
  • Conducted comprehensive research spanning financial, product, market, and operational domains to underpin strategic planning initiatives across diverse departments and programs within client organizations.
  • Analyzed marketing campaign performance and purchase behavior across 14 major B2B accounts; helped optimize order logic to reduce inventory spend by 20%.
  • Defined business requirements for ecommerce data pipelines and operational tools supporting campaign and content rollouts.
  • Developed SQL reports and managed CRM hygiene, improving customer segmentation for marketing campaigns.

Customer Service Representative | Ground Security Coordinator

United Airlines
02.2019 - 08.2021
  • Responded to customer requests for products, services, and company information.
  • Increased efficiency and performance by monitoring team member productivity and providing feedback.
  • Spearheaded the development and enhancement of Core4 skills among front-line colleagues, fostering a culture of excellence in customer service and product delivery aligned with company standards and guidelines.
  • Expertly navigated and resolved disservice situations by leveraging data from diverse technical platforms, ensuring prompt and satisfactory resolution for customers. This included facilitating alternate flight options for delayed, canceled, or missed flights, and executing reservation changes or rebookings as needed.
  • Provided hands-on technical guidance and interpretation of company guidelines, procedures, and union agreements to empower employees in executing their duties effectively. Ensured consistent delivery of safety, care, dependability, and efficiency in all operational functions.
  • Maintained unwavering compliance with United and Federal Aviation Administration (FAA) regulations and policies, prioritizing safety as the paramount concern within the organization. Implemented rigorous adherence protocols to guarantee adherence to industry standards and best practices.

Education

Bachelor of Science - Informatics

Indiana University
Indianapolis, IN
01-2019

Skills

  • Relationship Building
  • Process Optimization
  • Data Analytics
  • Information Security
  • Fundamental UX Principles
  • E-Commerce
  • Email & SMS/MMS Marketing
  • Software Implementation
  • Account Management
  • Training & Development
  • Enterprise Data Solutions
  • AI and Machine Learning
  • Data Warehouse Management
  • Cloud Data Integration
  • Stakeholder Management
  • Project Management (Agile, Waterfall)
  • Marketing Operations Strategy
  • Mar-tech Stack Management
  • Software Development
  • Customer Lifecycle Optimization

Natural Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Technical Languages

  • HTML/CSS
  • JavaScript
  • XML

Tools

  • API: REST & SOAP
  • Microsoft Suite
  • Google Suite
  • Adobe CS
  • Brackets
  • FTP/SFTP
  • Atlassian: JIRA, Confluence
  • Data Analytics & Reporting: Looker, PowerBI, SQL
  • CRM: Salesforce, NetSuite
  • ESP Platforms: Klaviyo, SFMC, Iterable, Mailchimp, Emarsys, etc.

Certification

Human-Computer Interaction Certified

Indiana University, Indianapolis | 2019

Leadership Experience

Wunderkind, Employee Resource Group Lead for Diversity & Inclusion, 12/01/21, 12/01/22, Connected with employees from a variety of backgrounds and create a safe space for sharing thoughts and ideas., Met quarterly with Executive Sponsor to ensure ERG was on track to meet annual goals and ensure other ERG leads are being held accountable for staying on track with the strategy that was set at the beginning of the year., Shared recommendations and suggestions with XLT to ensure Wunderkind is fostering and maintaining an inclusive environment for all., Managed a team of 10+ committee leads dedicated to ERG governance, leadership programming, and operations. Also involved in the sourcing and hiring process of the leadership team., Acted as a spokesperson for the ERG within the organization and externally; main point of contact with HR and senior leadership., Coordinated activities, such as events, conferences, meetings and philanthropy drives. Coordinated the execution of annual cultural heritage/milestone events (i.e. Black History Month, Women's History Month, LGBT Pride Month, Diwali, etc)., Acted as a project manager to develop and implement strategic events, a budget approval process and manage external sponsorships programs.

Timeline

Technical Project Manager

Bluecore
12.2024 - Current

Technical Project Manager

Wunderkind
07.2021 - 12.2024

Technical Project Coordinator

Wunderkind
03.2021 - 07.2021

Business Analyst

Cathy's Concepts
03.2019 - 03.2021

Customer Service Representative | Ground Security Coordinator

United Airlines
02.2019 - 08.2021

Bachelor of Science - Informatics

Indiana University

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