Melvin Capers
Beaufort,SC
Summary
Highly skilled, hard working, dependable candidate and dedicated professional with 4 years of experience as a Sales associate turn Service Sales Specialist (SSS) at Firestone Complete Auto Care. Seeking to show expertise in customer service, sales, and management knowledge to contribute to a dynamic and customer-focused team or business.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Service Sales Specialist
Firestone Complete Auto Care
09.2019 - 02.2024
- Consistently met and exceeded sales goals by 20%, contributing to overall profitability of the store
- Provided exceptional customer service, resulting in 30% increase in repeat customers
- Utilized extensive knowledge of automotive systems and parts to accurately diagnose and recommend necessary services
- Managed and resolved customer complaints in a timely and efficient manner, ensuring customer satisfaction
- Assisted in training and development of new team members, fostering supportive and productive work environment
- Coordinated with technicians to ensure timely completion of services and repairs
- Maintained up-to-date knowledge of current promotions and sales, effectively upselling and cross-selling products and services
- Conducted regular inventory checks and placed orders for necessary parts and supplies.
- Developed strong client relationships through consistent communication and attentive service.
- Increased sales revenue with targeted marketing campaigns and strategic product positioning.
- Mentored junior team members, fostering professional growth through guidance on best practices in the industry.
- Followed all company policies and procedures to deliver quality work.
- Earned recognition as top performer consistently exceeding targets throughout my tenure as specialist in the field.
- Listened and responded to customer requests and forwarded necessary information to superiors.
- Closed and opened at multiple stores
- Worked on customers cars
- Ordered special parts for cars
- Frequently spoke to customers via phone and in person handling customers service
- Attended training programs to deepen professional skillset and assisted in training fellow store associates on existing and new training programs.
- Evaluated customer needs and feedback to drive product and service improvements.
Retail Parts Professional
Advanced Auto Parts
05.2016 - 06.2018
- Enhanced customer satisfaction by providing exceptional service and expert advice on automotive parts.
- Streamlined inventory management for increased efficiency and improved stock availability.
- Assisted customers with part selection, ensuring the proper fit and function for their specific vehicle needs.
- Collaborated with team members to maintain a clean, organized, and efficient retail environment.
- Handled customer inquiries and resolved issues in a timely manner, fostering positive relationships and repeat business.
- Increased sales through effective merchandising displays and cross-selling techniques.
- Trained new employees on store operations, product knowledge, and customer service standards to create a cohesive team environment.
- Provided technical support for customers seeking guidance on installation or usage of purchased parts.
- Greeted customers via telephone and in person to answer questions, resolve concerns and complete sales.
- Maintained clean and neat parts counter and sales floor.
Education
Associate of Science - Radiologic Technology
Technical College of The Lowcountry
Beaufort, SC07.2025
High School Diploma -
Penn Foster High School
Penn, PA07.2010
Skills
- Excellent customer service skills
- Strong sales and negotiation abilities
- Proficient in automotive systems and parts
- Ability to diagnose and recommend necessary services
- Excellent communication and interpersonal skills
- Proficient in inventory management
- Ability to work in fast-paced environment
- Strong problem-solving skills
- Customer Relations
- Quality Assurance
- Excellent Communication
- Multitasking
Certification
Alignment Level 1 Certification, 2023
Customer Service Training Mastered, 2020
Sales Associate Training Mastered, 2019
Additional Information
I am excited about the opportunity to bring my unique blend of skills and experience to a dynamic and innovative team. I am confident in my ability to make an immediate and long-term contribution to your company. I look forward to the opportunity to discuss how I can add value to your team.
References
Available upon request
Timeline
Service Sales Specialist
Firestone Complete Auto Care
09.2019 - 02.2024
Retail Parts Professional
Advanced Auto Parts
05.2016 - 06.2018
Associate of Science - Radiologic Technology
Technical College of The Lowcountry
High School Diploma -
Penn Foster High School