Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Melvin Cavallo

Orlando FL,Florida

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Additionally Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Lastly Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

3
3
years of professional experience

Work History

Customer Service Representative

Wawa
03.2023 - Current
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Manager

Walgreens
08.2021 - 02.2023
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Controlled costs to keep business operating within budget and increase profits.
  • Developed and implemented business strategies to achieve business goals and stay competitive.

Lifeguard Supervisor

Coco Keys Water Resort
04.2020 - 01.2021
  • Opened and closed pool at designated hours of operation and made decisions for closing pool due to inappropriate chemical levels, inclement weather, and low water temperature.
  • Provided maximum pool area surveillance and response to emergencies by rescuing pool patrons and administering first aid.
  • Evaluated employees' daily job performance by adhering to development plans and personnel performance action plans.
  • Scheduled 6 lifeguards to provide adequate coverage of pool areas during operating hours.
  • Scheduled, coordinated and conducted in-service training for 6 lifeguards to promote full competence in first aid, CPR, and water rescue techniques.

Education

Associate of Arts - Business Administration And Management

Valencia College
Orlando, FL
09.2025

High School Diploma -

Freedom High School
Orlando, FL
05.2022

Skills

  • Prioritization
  • Customer Consulting
  • Coordination
  • Recordkeeping Strengths
  • Persuasion
  • Customer Relations
  • Problem-Solving Ability
  • Negotiation
  • Teamwork and Collaboration
  • Sales Expertise

Languages

Spanish
Professional Working
English
Full Professional

Timeline

Customer Service Representative

Wawa
03.2023 - Current

Manager

Walgreens
08.2021 - 02.2023

Lifeguard Supervisor

Coco Keys Water Resort
04.2020 - 01.2021

Associate of Arts - Business Administration And Management

Valencia College

High School Diploma -

Freedom High School

Similar Profiles

CREATE PROFILE
Melvin Cavallo