Summary
Overview
Work History
Education
Skills
Timeline
Generic

Melvin Charles Ogwuru

Lynn,MA

Summary

Skilled and Energetic Financial/Employment Specialist with comprehensive knowledge in financial planning, debt management, credit improvement and budgeting strategies. Previous roles involved developing tailored financial plans, providing effective counseling to clients on financial matters and achieving significant improvement in clients' financial health. Known for excellent communication abilities, strong analytical skills, high ethical standards and expertise in using financial software for analysis and reporting purposes Assisted heavily in career coaching and job placement. Possess a robust understanding of labor market trends, employment laws, and workforce development strategies. Proficient at customized career planning, and fostering productive relationships with employers to facilitate successful job placements.

Overview

9
9
years of professional experience

Work History

Youth Program Financial/Employment Specialist

Lynn Housing Authority & Neighborhood Development
Lynn, MA
08.2024 - Current
  • Work within the North Shore Housing Action Group youth program, collaborating with staff across the region to deliver employment and financial counseling case management services to consumers, focusing on stabilization goals.
  • Meet with youth (virtually or in person) to develop individualized goals and action plans toward stabilization.
  • Provide regular feedback to youth, North Shore Housing Group case managers and regional coordinator
  • Deliver monthly and quarterly reports and status updates, individual goal plans and recommend programmatic supports to better engage youth
  • Attend meetings, trainings and networking opportunities across the region
  • Identify, develop, and maintain job placement and career development
  • Observe program and all agency rules and policies

Front Desk Associate

Choice Fitness
Peabody , MA
05.2024 - Current
  • Achieve customer satisfaction standards by maximizing the members' experience.
  • Meet and greet all members, non-members, and prospects.
  • Check in all persons entering the club, following the company's policies and procedures.
  • Assist members by directing inquiries to the appropriate department or staff.
  • Operate a multi-line phone system. Answer and transfer incoming phone calls with courtesy, keeping a phone log as required.
  • Assist members with all juice bar and pro-shop purchases.
  • Prepare smoothies at the juice bar.
  • Operate cash register, keeping a balanced drawer during scheduled shift.
  • Stock juice bar and pro-shop items.
  • Schedule tanning and recovery room appointments.
  • Conduct regular locker room checks.
  • Maintain a clean and neat appearance of the front desk and juice bar area.
  • Other duties, as assigned.

Financial Coaching/Advisory

Lynn Housing Authority
05.2023 - 08.2024
  • Conduct one-on-one financial coaching engaging clients in a long-term relationship. Assist clients in resolving existing problematic financial situations, while emphasizing proactive financial management moving forward.
  • Develop a budget and strategies for budget tracking and improvement with the client; access credit report/score and assist in credit repair and building; provide clients with strategies toward increasing net worth, develop action plans, and provide necessary tools, resources, and accountability to client journey towards meeting their goals; understand income support services and connect clients to such services as needed.
  • Understand and develop familiarity with other services offered by the agency and the community, connecting clients with such services as needed.
  • Track outcomes and document progress using the most current database software accurately and in a timely manner.
  • Work closely with the FSS and Financial Coaching teams to ensure that any changes to client income, benefits, or change in credit score are properly documented.
  • Facilitate workshops or tailor existing materials to meet the needs and relevance of the community (e.g., budgeting, savings, banking products, credit building, identity theft, etc.).
  • Create a network of referral organizations to help assist clients meet their financial goals.
  • Monitor client retention, conduct general benefits screening for income supports, assist with the application process as needed, maintain contact with clients regularly, and document in the database.

Front Desk Agent

Crunch Fitness
Lynn, MA
08.2022 - 01.2023
  • Membership Sales
  • Greet all members and guests with a smile and wish them well as they exit the club
  • Check in all members and guests in accordance with company procedures
  • Facilitate any messages on club software at member check-in
  • Answer phones in courteous, helpful, professional manner
  • Communicate special events to members and guess
  • Maintain an atmosphere which makes members feel welcome
  • Facilitate all member requests or forward to a manager
  • Maintain a professional disposition at all times
  • Sell retail products
  • Schedule member services, tanning, hydro-massage, etc
  • Facilitate payment of member services in accordance with company procedures
  • Know club facility, services, and schedules
  • Maintain a clean and organized work area
  • Assist in all projects as delegated by club management
  • Follow all policies and procedures in the Employee Handbook
  • Opening and closing duties

LOA and Business Manager

Secured Lending Group
Charlestown, MA
06.2022 - 12.2022
  • Managed Secured Lending Group Website, Lending apps (LendingWise and LendingPad), and Google Review
  • Reached out to necessary parties on behalf of client/client’s
  • Picked up all calls from all departments and clients, took note and delivered information directly to my Loan Officer
  • Updated all of our social media accounts and blogs which includes Youtube, Twitter (6-10 times daily), Instagram (1-3 times daily), Update Instagram story, Facebook (1-2 times daily) & Linkedin (1 time daily), Google + (1-2 times daily)
  • Closed a total of 3 Loans as a Loan Processor and Loan Officer
  • Assisted on 10 loans throughout 6 months as a Loan Officer Assistant
  • Kept track of potential leads during the application process
  • Went through full Loan checklist for underwriting
  • Went through Loan file stacking order
  • Connect with influencers in the space
  • Strategize with colleagues
  • Played a vital role in the administrative upkeep of the loan office
  • Kept in contact with customers about current updates, needs, and questions from the start of the application to clear-to-close

Group Leader

YMCA
Andover/North Andover, MA
10.2020 - 11.2021
  • Group Leader for the wellness floor (upstairs and downstairs)
  • Group Leader for school age child care
  • Left job after 1 year and 1 month due to moving to a different city

Camp Counselor

Move The Rock Hoops
North Andover, MA
06.2015 - 01.2021
  • Adjusted activity plans to better engage users of differing ability or interest levels
  • Checked on campers struggling with various social and recreational skills to maintain camper and parent satisfaction
  • Maintained facilities, grounds and equipment to ensure community safety and attract attention
  • Promoted fun, safe and inclusive environment by monitoring activity of campers to identify and address behavioral issues
  • Explained principles, techniques and safety requirements of different activities to participants

Sales Representative

Vector Marketing
North Andover, MA
05.2019 - 07.2019
  • Generated incremental revenue to customers by upselling additional products and services
  • Generated sales by executing complete sales cycle process from prospecting through contract negotiations and close
  • Secured sales by providing recommendations to promote brand effectiveness and product benefits

Education

Business Major - Entrepreneurship

Virginia Tech
Roanoke, VA
06.2021

Nursing -

Anna Maria College
Paxton, MA
05.2019

High School Diploma -

North Andover High School
North Andover, MA
06.2018

Some College (No Degree) - Health Science

Northern Essex Community College
Haverhill, MA

Skills

  • Strong communicator
  • Strong organizational skills
  • Patient evaluations
  • Business and technical analysis
  • Financial Software Expertise
  • Creating improvement plans
  • Excellent communication
  • New account development
  • Employee training
  • Growth planning
  • Thorough knowledge of the FDIC, and CFPB
  • Deep listener
  • Well-organized
  • Thorough knowledge of Experian, Equifax, and TransUnion

Timeline

Youth Program Financial/Employment Specialist

Lynn Housing Authority & Neighborhood Development
08.2024 - Current

Front Desk Associate

Choice Fitness
05.2024 - Current

Financial Coaching/Advisory

Lynn Housing Authority
05.2023 - 08.2024

Front Desk Agent

Crunch Fitness
08.2022 - 01.2023

LOA and Business Manager

Secured Lending Group
06.2022 - 12.2022

Group Leader

YMCA
10.2020 - 11.2021

Sales Representative

Vector Marketing
05.2019 - 07.2019

Camp Counselor

Move The Rock Hoops
06.2015 - 01.2021

Business Major - Entrepreneurship

Virginia Tech

Nursing -

Anna Maria College

High School Diploma -

North Andover High School

Some College (No Degree) - Health Science

Northern Essex Community College

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Melvin Charles Ogwuru