Melvin Cheng
Summary
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Organized office professional with experience with various administrative tasks such as preparing agendas, scheduling meetings and providing customer assistance.
Overview
11
11
years of professional experience
Work History
Sales Clerk
SM Philippines
09.2010 - 02.2015
- Maintained a clean, organized sales floor to promote a pleasant shopping experience for customers.
- Developed strong relationships with customers, driving repeat business and loyalty.
- Processed transactions quickly and accurately, maintaining a high level of customer satisfaction.
- Kept front check out area clean and organized for efficient service.
- Collaborated with team members to achieve store sales targets and improve overall performance.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Processed payments and returns with accuracy and efficiency.
Secretary
Northern Cement Company
01.2004 - 07.2008
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
Education
Management Information System
Collegio De Dagupan Philippines
Philippines04-2002
Skills
- Customer service
- Verbal and written communication
- Office administration
- Organization
- Sales support
- Payroll processing
- Report writing
Timeline
Sales Clerk
SM Philippines
09.2010 - 02.2015
Secretary
Northern Cement Company
01.2004 - 07.2008
Management Information System
Collegio De Dagupan Philippines
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