Melvin Cox
Concord,NC
Summary
I have been a Crew Leader for 12 years spanning over two companies. During my time at Pike, I attended the Leadership Academy hoping to move up within the company. I am a trusted leader and effective worker, making sure all workers were safe and on task. I’ve been through the Smith Driving school. First aid certified, B Class lineman certification, forklift certified, CDL class A certified, OSHA 10 certified.
Overview
23
23
years of professional experience
Work History
Underground Crew Lead
ULCS
Cornelius, NC
01.2022 - Current
- Installed power for underground customers, both commercial and residential. Main power and services.
- Upper B Class lineman, with CDLs, proficient in switching procedures. Seven years of experience with class work.
- Some overhead work
- Ran a line truck for 6 months
- Main trainer for new linemen coming into the trade teaching all of the basic things to complete jobs safely and proficiently.
- Over two months of bucket truck work, willing to learn more
- Monitored team members to verify work quality and address concerns.
- Discussed daily work requirements with crew and assigned skills-based tasks to enable completion of work.
- Communicated effectively with upper management, team members, and customers to keep
- Instructed crew members in safe work practices and methods to reduce work-related injuries.
- Delegated tasks according to individual strengths, optimizing overall team performance and output.
- Managed project timelines, ensuring milestones were met while maintaining high-quality standards.
- Reviewed daily reports for accuracy, ensuring data-driven decision-making in all aspects of operations.
- Pitched in to help on short-staffed job site and to meet looming project deadlines.
- Established and enforced policies and procedures to maintain high standards of work.
Underground Lineman Crew Lead
Pike Electric
Monroe, NC
07.2014 - 12.2021
- Optimized power distribution efficiency through skilled installation, repair, and maintenance of underground cables.
- Installed new infrastructure underground.
- Assisted in training new hires on company procedures, safety regulations, and proper techniques for working with underground utilities.
- Participated in regular safety meetings aimed at enhancing workplace culture and reducing risk exposure across all tasks performed on site.
- Performed necessary troubleshooting to quickly diagnose faults in underground networks before initiating repairs or replacements as needed.
- Consistently delivered high-quality workmanship while adhering to project timelines, contributing to the company''s reputation for excellence.
- Reduced outage durations by swiftly identifying and resolving issues with underground electrical systems.
- Maintained a safe working environment by following strict safety protocols and ensuring proper use of personal protective equipment.
- Collaborated with engineers to develop plans for upgrading existing underground infrastructure to enhance reliability and efficiency.
- Developed expertise in operating specialized equipment for excavation, cable pulling, and splicing tasks.
- Adhered to all corporate procedures and policies.
- Worked on both dead and energized lines.
- Installed and maintained overhead and underground electrical power lines and auxiliary equipment.
- Added or removed wire to shorten or lengthen lines, using various types of splices, connectors and clamps.
Residential Cable Technician
Time Warner Cable
Charlotte, NC
10.2012 - 07.2015
- Demonstrated proficiency in utilizing various diagnostic tools for identifying malfunctions in complex cable systems.
- Upheld strict compliance with all relevant codes, regulations, and safety practices while performing job duties.
- Troubleshot network connectivity issues both remotely and onsite which resulted in minimal downtime and uninterrupted service provision.
- Conducted quality assurance inspections on completed projects, ensuring adherence to industry standards and company guidelines.
- Maintained excellent client relations, providing clear explanations of technical procedures and addressing concerns.
- Increased company reputation by consistently delivering high-quality workmanship and outstanding customer service.
- Improved customer satisfaction by efficiently troubleshooting and resolving residential cable issues.
- Reduced repeat service calls by accurately diagnosing issues during initial appointments and implementing effective solutions.
- Completed new connects, reconnects, disconnects, and service changes for residential and commercial customers.
- Installed data and telephone cable lines between outside underground or pole lines and residential and commercial buildings.
- Performed troubleshooting of systems with techniques such as speed and ping tests.
Retail Department Manager
Home Depot
Destin, FL
09.2005 - 10.2012
- Multiple different positions within the store
- Held high standards for customer satisfaction
- Worked inventory to maintain company standards
- Positive customer service satisfaction was at the forefront of the job
US Marine
United States Marine Corps
Beaufort, SC
12.2002 - 01.2005
Education
Central Cabarrus High School
Concord, NCSkills
- Team management
- Motivational leadership
- Training and mentoring
- Task delegation
- Project management
- Employee development
- Crew management
- New hire training
- OSHA requirements
- Safety guidelines
- Product knowledge
- Verbal and written communication
- Safety protocols and procedures
- Equipment maintenance
- Work order management
- Crew oversight
- Jobsite safety
- Quality control
- Job site evaluation
- Rational Decision-making
- Heavy machinery operation
- Rescue operations
- Line management
- Proficient in type equipment
- Issue troubleshooting
- Proactive problem-solving
- Task prioritization
- OSHA
- Hand and power tool operation
- Physical strength and stamina
- Problem-solving
- Punctual and dependable
Timeline
Underground Crew Lead
ULCS
01.2022 - Current
Underground Lineman Crew Lead
Pike Electric
07.2014 - 12.2021
Residential Cable Technician
Time Warner Cable
10.2012 - 07.2015
Retail Department Manager
Home Depot
09.2005 - 10.2012
US Marine
United States Marine Corps
12.2002 - 01.2005
Central Cabarrus High School