Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Melvin Cruz

Park City,IL

Summary

Professional Call Center Customer Service Representative with 7 years of experience committed to providing courteous, prompt, detailed and accurate support. Experience managing outbound and inbound calls and handling emergency issues with patience and tact.

Overview

7
7
years of professional experience

Work History

Specialist II Contract Center Customer Service

Protective Asset Protection
05.2016 - Current
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Resolved customer complaints and addressed current requests and needs.
  • Answered over 50 calls per shift to meet fast-paced call center demands.
  • Addressed customers contracts discrepancies and concerns.
  • Placed outbound customer service or customer satisfaction calls to follow up on issues.
  • Responded to customer calls and emails to answer questions about products and services.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.

Education

High School Diploma -

College of Lake County
Grayslake, IL

Skills

  • Customer Support
  • Conflict Resolution Techniques
  • Product and Service Knowledge
  • Billing Adjustments and Refunds
  • Good Listening Skills
  • Call Controlling
  • Payment Processing
  • Customer Satisfaction
  • Goals and Performance
  • Investigate Claims
  • Directing Calls
  • Correcting Discrepancies
  • Written and Oral Communications

Accomplishments

  • Achieved success through effectively helping with learning the process and procedures using the United Sates Warranty Admin program.
  • Trained several new customer service agents.

Languages

Spanish
Native or Bilingual

Timeline

Specialist II Contract Center Customer Service

Protective Asset Protection
05.2016 - Current

High School Diploma -

College of Lake County

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Melvin Cruz