Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Melvin Cruz

Huntington Station,NY

Summary

Friendly Service Advocate with extensive customer follow-up experience to reach mutually satisfactory resolutions. Committed to improving customer satisfaction by constantly pursuing new ways to improve customer service. Adept at troubleshooting problems with customers professionally and emphatically. Experienced professional passionate about creating compelling content and driving engagement. Talented at crafting dynamic stories, informative articles and persuasive copy that resonate and inspires readers. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Writer and Editor Intern

Pro Sports Fans
06.2023 - Current
  • Utilized exceptional writing, editing, and proofreading skills to produce engaging and error-free content.
  • Organized material to research and complete writing tasks.
  • Followed company policies and editorial guidelines to craft thorough, well-written content.
  • Collaborated with editors and other staff members to refine story angles and content.
  • Supervised breaking news coverage and determined priority for stories within each broadcast.
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked well in a team setting, providing support and guidance.


Service Advocate

Target Corporation
11.2019 - Current
  • Analyzed customers' issues and complaints and initiated corrective actions.
  • Greeted each customer and solved all issues and complaints via face-to-face or on the phone.
  • Performed follow-up services for dissatisfied customers.
  • Worked effectively with fellow team members to coordinate effective solutions to any question or concern.

Teacher's Helper

South Huntington School District
07.2016 - 08.2018
  • Assisted teachers with classroom management and document coordination to maintain positive learning environment.
  • Oversaw students in classroom and common areas to monitor, enforce rules and support lead teacher.
  • Delivered personalized educational, behavioral and emotional support to individual students to enable positive learning outcomes.
  • Promoted physical, mental and social development using classroom games and activities.
  • Set up visual aids, equipment and classroom displays to support teacher's lesson delivery.
  • Supported classroom activities, tutoring, and reviewing work.

Education

Bachelor of Science - Business Administration

Hartwick College
Oneonta, NY
05.2024

Skills

  • Childcare Support
  • Service Delivery
  • Money Management Assistance
  • Customer Experience
  • Teamwork and Collaboration
  • Customer Service and Assistance

Certification

  • Social Media Training - Oct 20 2022
  • Six Sigma Green Belt Certificate - August 2, 2023

Languages

Spanish
Native or Bilingual

Timeline

Writer and Editor Intern

Pro Sports Fans
06.2023 - Current

Service Advocate

Target Corporation
11.2019 - Current

Teacher's Helper

South Huntington School District
07.2016 - 08.2018

Bachelor of Science - Business Administration

Hartwick College

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Melvin Cruz