Melvin Delacruz
Wichita,KS
Summary
Organized Food Delivery Driver offering consistent record of fast deliveries and friendly service. Satisfies customers consistently by working fast, answering questions and accurately handling payments. Knowledgeable about different restaurants' procedures and promotions and skilled at handling concerns. Dedicated and friendly individual experienced in safely navigating busy city streets. Adept at following route and delivery instructions. Highly organized with proven track record of providing excellent customer service.
Overview
4
4
years of professional experience
Work History
Pizza Delivery Driver
Pizza Hut
12.2022 - Current
- Interacted professionally with customers in person or by phone and acted with sense of urgency to drive positive customer experience.
- Verified orders prior to completing deliveries to avoid customer complaints.
- Met promised delivery times consistently by using GPS software to spot and avoid traffic delays.
- Planned optimal routes to deliver multiple orders per trip and achieve strong performance ratings.
- Collaborated with customer service teams and management to resolve order issues or customer complaints.
Carpet Cleaning Technician
Stanley Steemer
03.2022 - 12.2022
- Mixed water and chemicals in containers to prepare cleaning solutions.
- Identified and analyzed customer concerns about stains and damages to anticipate needs and build lasting relationships.
- Moved furniture weighing up to 60 pounds to prepare homes for cleaning.
- Operated steam cleaners to vacuum rugs and remove loosened dirt.
- Inspected cleaning sites to provide cost estimates to customers.
- Cleaned home carpets, tile, grout, area rugs, mattresses and upholstery.
Painter 3
Textron Aviation
12.2021 - 03.2022
- Prepared surfaces and surrounding areas for painting using sandpaper, tape, and other materials.
- Taped off areas to prevent overspray and other accidents.
- Corrected surface imperfections by filling cracks, holes and joints.
McDonalds Manager
Mcdonalds
02.2019 - 10.2021
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Education
No Degree - Aerospace Painting
Wsu Tech
Wichita, KS12.2022
High School Diploma -
North High School
Wichita, KS05.2018
Skills
- Calculation Abilities
- Customer Buying Habits
- Station Preparation
- Document Delivery
- Efficient Service
- Customer Service
- Vehicle Maintenance
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Pizza Delivery Driver
Pizza Hut
12.2022 - Current
Carpet Cleaning Technician
Stanley Steemer
03.2022 - 12.2022
Painter 3
Textron Aviation
12.2021 - 03.2022
McDonalds Manager
Mcdonalds
02.2019 - 10.2021
No Degree - Aerospace Painting
Wsu Tech
High School Diploma -
North High School