Melvin Douglas
Summary
Employee with a proven ability to display problem solving skills under high stress situations, capable of working without supervision with attention to detail. Knowledgeable and dedicated team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
12
12
years of professional experience
Work History
Meat Cutter Worker
Fort Carson Commissary
01.2021 - 01.2022
- Assists journeyman meat cutters by performing the simpler tasks when processing beef, pork, veal, and lamb into retail and ready to eat cuts for sale to patrons
- Tray, wrap, weigh, and price cuts using automatic or manual wrapping machines
- Ensure correct prices by referencing price lists
- Increased customer satisfaction by providing exceptional service during peak hours in a fast-paced environment.
- Collaborated with team members to keep the department fully stocked and visually appealing for increased sales.
- Clean and sanitize the work area to maintain required standards of cleanliness and sanitation.
- Followed all food safety regulations to maintain a safe work environment for both employees and customers.
Picker/ Process Guide
Amazon Fulfillment Center
01.2019 - 01.2020
- Provide oversight on Pick process to ensure all orders are processed in time for estimated delivery
- Worked fast to meet assigned daily picking quotas.
- Coordinates with Packing department to ensure all incorrect or damaged merchandise is re-picked in a timely manner to meet estimated delivery deadlines.
- Expedited the picking process for faster order fulfillment using handheld scanners and inventory management software.
- Scanned and verified UPC codes for all products to aid in identification.
Dell Brand Ambassador
2020 Companies
01.2019 - 01.2019
- Promote and Assist in Selling Dell and Alienware Products via your local Military Exchange
- Assist in the assisted sales of products in retail store, kiosk, and event environments
- Enhanced brand recognition by executing promotional events and engaging customers with product demonstrations.
- Boosted sales through effective collaboration with store staff to promote products in high-traffic areas.
- Approached strangers and interacted in natural conversation with goal of developing brand loyalty.
Securitas USA
Kahala
01.2018 - 01.2018
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Conducted regular patrols of key areas to spot and control security concerns.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Reported suspicious activities and persons to law enforcement.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
Mail Handler
US Postal Service
01.2016 - 01.2017
- Utilized physical strength to move mail and packages of varying sizes and weights.
- Loaded letters onto processing equipment, removed non-processable letters and maintained continuous sorting feed.
- Proved successful working within tight deadlines and a fast-paced environment.
- Followed safety protocols while handling and sorting mail for personal safety purposes.
- Balanced workload effectively during peak seasons to ensure consistent service levels despite increased volume demands.
- Ensured timely delivery of mail by loading and unloading trucks, as well as transporting sorted mail to appropriate areas within the facility.
- Demonstrated versatility by adapting to a variety of different mail handling situations, such as working with oversized packages or managing high volumes during peak periods.
Store Worker
Pearl Harbor Navy Exchange
01.2014 - 01.2015
- Unloaded arriving product stock and moved to store display areas.
- Collaborated with coworkers to complete nightly stocking tasks efficiently and effectively.
- Reduced stock damage by carefully handling and transporting merchandise from storage to sales floor.
- Removed all boxes and related trash from sales floor and processed through compactors.
- Exhibited strong time management skills by consistently completing tasks within assigned deadlines while maintaining a high level of accuracy and attention to detail.
- Increased overall store cleanliness with thorough cleaning and maintenance of aisles, shelves, and storage areas.
- Ensured accurate product placement by carefully following planograms and store layouts.
Facility Control Office
United States Army
01.2010 - 01.2013
- Tracked and reported on 2 subordinate Network Operations Centers, providing communications support for over 10,000 users
- Tracked and reported on the only service Gateway Satellite Communications site in the Western Pacific, providing commanders awareness on over 400 communications missions supporting Naval ships in the Pacific and Indian Ocean annually
- Coordinated over 1,200 Scheduled service interruptions for all military installations in Okinawa, Japan, ensuring maintenance had a minimal impact on users' operational capability.
- Continuously updated knowledge on industry best practices and emerging technologies in the field of facility security, allowing for the implementation of cutting-edge solutions to maintain a secure environment.
- Managed security clearances for employees, streamlining the process and reducing wait times for approval.
- Managed visitor access control procedures, ensuring all visitors were properly vetted before entering the facility.
- Trained staff on security protocols, increasing overall awareness and adherence to established guidelines.
- Reduced instances of security violations through consistent reinforcement of policies and swift response to issues as they arose.
Education
High School Diploma -
Digital Harbor High School
Baltimore, Maryland06.2009
Skills
- Report Writing
- Incident Reporting
- CCTV Monitoring
- Network Troubleshooting
- Incident Management
- Problem-solving abilities
- Critical Thinking
Volunteer Activity
- Event Coordinator, 01/01/2011, 12/31/2011, Special Olympics Okinawa, Okinawa, Japan, Soccer Event Coordinator
- Volunteer Teacher, 10/01/2015, 12/31/2015, AINA IS Program, Honolulu, HI
Training
- Strategic Microwave Systems Operator/Maintainer Course, 01/01/2009, 12/31/2010, Fort Gordon, Georgia
- Basic Microwave Systems Operator/Maintainer Course, 01/01/2009, 12/31/2009, Fort Gordon, Georgia
Timeline
Meat Cutter Worker
Fort Carson Commissary
01.2021 - 01.2022
Picker/ Process Guide
Amazon Fulfillment Center
01.2019 - 01.2020
Dell Brand Ambassador
2020 Companies
01.2019 - 01.2019
Securitas USA
Kahala
01.2018 - 01.2018
Mail Handler
US Postal Service
01.2016 - 01.2017
Store Worker
Pearl Harbor Navy Exchange
01.2014 - 01.2015
Facility Control Office
United States Army
01.2010 - 01.2013
High School Diploma -
Digital Harbor High School
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