Melvin Dugger Jr
Lake Elsinore
Summary
I am leader who strives to make others around him better in order to further enhance their developmental goals. Nobody is perfect and in today's world with all the different influences that surround us, I have learned that servant leadership is what we truly need to take care of people.
Overview
14
14
years of professional experience
Work History
Specialist, Product Onboarding
Iherb
08.2023 - Current
- Followed all company policies and procedures to deliver quality work.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
- Enhanced customer satisfaction with timely and accurate issue resolution.
- Streamlined project delivery processes, reducing completion times significantly.
- Increased efficiency by automating routine tasks with software solutions.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Maintained database systems to track and analyze operational data.
- Created and managed project plans, timelines and budgets.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Observed packing operations to verify conformance to specifications.
Department Manager
iHerb
02.2021 - Current
- Oversee a team of 30-50 hourly team members
- Maintain a high level of integrity with all team members by building relationships based off of trust and accountability
- Ensure a safety minded culture is a main priority in day to day operations
- Report directly to the senior operations manager and daily partnering to further enhance over business goals
- Development of team members to help them achieve business goals for advancement and further accountability
Operations Manager
Quarate Group
01.2017 - 11.2020
- Manage daily activities for the assigned department to meet productivity and quality goals/objectives.
- Prioritize, assign and review work products to maintain efficiency and meet volume metrics.
- Onboarded and trained eight supervisors and engaged in hiring for the start-up of a second shift.
- Increased overall productivity of the department by 25%.
- Served as a senior operations manager during a four-month position absence.
- Roll out, execute and lead continuous improvement efforts.
- Promote proactive staff relationships, working with HR to develop performance plans and corrective action, and monitoring progress against plan.
- Participate in the development of short/long range departmental goals, including budgets, manpower and system requirements, and review financial reporting to ensure accuracy.
- Manage and resolve complex issues encountered by researching causes and determining how to prevent recurrences while developing procedures to meet new/changing conditions.
- Monitor department resources to ensure the necessary tools and equipment is available and functional.
Operations Manager
Target (Distribution Center)
01.2016 - 01.2017
- Led operations for a 1.5M sq. ft. distribution center with a successful mandate to improve building lead times and increase cartons per hour.
- Served as trainer and coach to guide peers and subordinates in developing greater skills and abilities, and organized schedules, itineraries and projects among multiple shifts and departments to establish consistency.
Operations Manager
Home Depot
01.2015 - 01.2016
- Trained, developed, and directed team members to achieve lead time objectives for stores, including accountability for driving performance, workflow, productivity, quality control, and safety management.
- Established synergy in department efforts and executed continuous improvement plan to expedite processes.
- Ensuring a culture of safety throughout the organization by following Home Depot safety policies and procedures - monitor DC safety, physical security and operational metrics on a daily, weekly and monthly basis.
Warehouse Group Leader/Executive Team Leader
Target (Distribution Center)
01.2011 - 01.2015
- Manage and direct day to day operations and supporting processes and oversight of 4 team leaders and strategic coordination of more than 35 team members.
- Supplement and coordinate workforce during peak holiday/business operations; train, coach, and mentor TM member seasonal staff.
- Coach and develop logistics executive team; deliver presentations and recruit top talent at area colleges.
- Streamline HR processes with emphasis on training implementation, in partnership with store HR team leader; brought cohesion to erratic, infrequent, and unreliable training systems, eliminated missed trainings and creating open channels of communication for professional development.
- Assign team trainer captains based upon individual skill sets and competencies; recognized candidates for succession, with successful installation in executive team units and logistics. Develop team lead/member performance evaluations.
- Develop scheduling and workforce deployment for flow teams, soft line, hard line, all carpet operations.
Education
Master of Science - Administration of Justice and Security
University of Phoenix
03.2012
Bachelor of Science - Criminal Justice
California State University
03.2009
Skills
- Unit Operations Management Training & Development Specialist Business Analysis & Process Improvement
- Compliance & Quality Control Motivational Leader High-Performance Recruiting
- Organizational Development Administrative Coordination Analyze/Improve KPIs
- Relationship Management Persuasive & Influential Communicator
- Warehouse Distribution Experience (7 years)
- Project Management
- Logistics
- Warehouse Management System
- Supervising Experience (7 years)
- Team Management (8 years)
- Warehouse Management
- Supply Chain
- Time management
- Warehouse experience
- Customer service
- Conflict management (10 years)
- Management
- Leadership
- Microsoft Office
- Vendor Compliance Communication
- Vendor onboarding communication
Timeline
Specialist, Product Onboarding
Iherb
08.2023 - Current
Department Manager
iHerb
02.2021 - Current
Operations Manager
Quarate Group
01.2017 - 11.2020
Operations Manager
Target (Distribution Center)
01.2016 - 01.2017
Operations Manager
Home Depot
01.2015 - 01.2016
Warehouse Group Leader/Executive Team Leader
Target (Distribution Center)
01.2011 - 01.2015
Bachelor of Science - Criminal Justice
California State University
Master of Science - Administration of Justice and Security
University of Phoenix
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