Melvin Ensah

As a Team Lead at Walmart, my days are fast-paced and dynamic, filled with a variety of responsibilities aimed at ensuring smooth operations and exceptional customer service. Here's a glimpse into my daily tasks from a first-person perspective:

Morning Routine: I start my day by reviewing the previous day's sales and performance metrics to identify areas for improvement. After that, I gather my team for a quick morning meeting to outline the day's goals, assign tasks, and address any concerns or questions.

Customer Service: Interacting with customers is a big part of my role. Whether it's assisting shoppers with finding products, resolving complaints, or providing product recommendations, I strive to ensure every customer has a positive shopping experience.

Team Management: One of my main priorities is leading and supporting my team. I delegate tasks based on each team member's strengths and provide guidance and feedback as needed. I also conduct regular check-ins to monitor progress and offer assistance when necessary.

Inventory Management: Keeping track of inventory levels is crucial to maintaining a well-stocked store. I oversee inventory replenishment, conduct regular stock audits, and coordinate with the inventory management team to ensure accurate records and minimize discrepancies.

Training and Development: I believe in investing in my team's growth and development. I organize training sessions to improve product knowledge, customer service skills, and operational efficiency. I also mentor team members, providing guidance on career advancement opportunities within the company.

Problem-Solving: Every day brings its own set of challenges, from equipment malfunctions to scheduling conflicts. I'm always ready to troubleshoot issues as they arise, working closely with my team and other departments to find solutions and keep things running smoothly.

Closing Duties: As the day winds down, I oversee the closing procedures, ensuring the store is clean, organized, and ready for the next day of business. I conduct final checks to ensure all tasks are completed, and I address any outstanding issues before locking up for the night.

Overall, being a Team Lead at Walmart is both rewarding and demanding. It requires strong leadership skills, excellent communication, and a dedication to providing exceptional service to both customers and team members alike.

• Developed relationships with customers by providing excellent customer service.
• Generated leads through cold calling, online searches, and referrals from existing clients.
• Created presentations and proposals for prospective clients.