Melvin Fernandez
New York,NY
Overview
9
9
years of professional experience
Work History
RECEPTIONIST
FOGELGAREN, FORMAN & BERGMAN
06.2021 - Current
- Welcome clients with friendly greeting, answer general questions, gathered nature of visit and direct to correct office.
- Answer phone promptly and direct all incoming calls to correct personnel
- Confirm appointments, communicate with clients, and updated client records.
- Collect and distribute messages to staff and managers to support open communication and high customer service.
- Provide clerical support to company employees by copying, faxing, and filing documents.
DOORMAN
235 WEST 71st CONDOMINIUM
09.2020 - 06.2021
- Acknowledged and greeted building residents and guests with courtesy by opening doors and offering assistance.
- Monitored and controlled building access and remained vigilant of non-residents' purpose for being on property.
- Secured doorways to maintain customer and employee safety and uphold company procedures.
- Assisted with package deliveries by logging receipt of packages delivered and notifying residents for pickup.
- Relieved guests of luggage and connected with porters for delivery to rooms.
Concierge
K & R Realty Management
10.2019 - 03.2020
- Greeted Tenants upon arrival by providing warm welcome.
- Handled Tenant inquiries with timely and professional responses via phone, email and in-person interactions.
- Assisted with luggage handling, packages and concierge services.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
Customer Service Associate
NYU Bookstore
02.2019 - 04.2019
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Helped customers complete purchases, locate items, and join reward programs.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
RECEPTIONIST
RETINA GROUP PC
09.2017 - 03.2018
- Answered and expedited all incoming calls to appropriate personnel
- Checked-in patients and collected personal, medical, and insurance information
- Scheduled, rescheduled, and verified patient appointments
- Confirmed appointments, communicated with clients, and updated client records
- Collected payments, processed transactions and updated relevant records.
- Provided clerical support to company employees by copying, faxing, and filing documents.
DOORMAN
Gumley Haft Property Management
07.2016 - 06.2017
- Acknowledged and greeted building residents and guests with courtesy by opening doors and offering assistance.
- Answered lobby phone calls using standard professional greeting and assisted callers with directions or instructions for building.
- Assisted tenants with luggage , package deliveries and hailing cabs.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
ACCOUTANT & RESEARCH ASSOCIATE
THE BURGESS GROUP- CORPORATE RECRUITERS
01.2015 - 03.2015
- Responsible for Quickbooks Accounting system for executive search company
- Gathered and organized information for research purposes.
- Interpreted data analysis results to draw inferences and conclusions.
Education
Associate's Degree in Applied Sciences - Accounting -
Berkeley College
New York, NY03.2015
Skills
- Fluent Spanish
- Knowledge of Microsoft Office (Word, Excel)
- Detailed Oriented
- Organization Skills
Timeline
RECEPTIONIST
FOGELGAREN, FORMAN & BERGMAN
06.2021 - Current
DOORMAN
235 WEST 71st CONDOMINIUM
09.2020 - 06.2021
Concierge
K & R Realty Management
10.2019 - 03.2020
Customer Service Associate
NYU Bookstore
02.2019 - 04.2019
RECEPTIONIST
RETINA GROUP PC
09.2017 - 03.2018
DOORMAN
Gumley Haft Property Management
07.2016 - 06.2017
ACCOUTANT & RESEARCH ASSOCIATE
THE BURGESS GROUP- CORPORATE RECRUITERS
01.2015 - 03.2015
Associate's Degree in Applied Sciences - Accounting -
Berkeley College