MELVIN FORTUNE
Brooklyn,NY
Summary
I am a dedicated and experienced professional with a passion for delivering high-quality customer service. With my creative thinking skills and warm people oriented demeanor, I am aiming to leverage my abilities to successfully improve efficiency and raise customer satisfaction levels to satisfy any needs for a business. I plan on bringing my creativity, innovation and expertise into any environment to thrive to the next level.
Overview
7
7
years of professional experience
Work History
Retail Sales Supervisor
Stadium Goods
New York, NY
12.2022 - 08.2024
- Listened to customer needs and desires to identify and better uncover individual needs which helped boost customer satisfaction.
- Counted cash register drawers at beginning and end of each shift to prepare bank deposits.
- Resolved escalated customer issues swiftly, maintaining strong relationships with loyal customers while preserving company reputation.
- Led weekly team meetings focused on goal-setting, progress updates, and addressing any areas requiring attention or improvement.
Team Lead, Retail Sales Associate
Nike
New York, NY
10.2019 - 11.2022
- Received and processed online orders for shipment or store pick-up
- Leveraged product knowledge to demonstrate features and benefits to help customers make informed decisions.
- Helped customers complete purchases, locate items, and join reward programs.
- Trained and supervised new employees to use techniques necessary to complete job tasks
Retail Sales Associate NBA Store
Fanatics
New York, NY
11.2017 - 10.2019
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Consistently met personal sales goals through proactive engagement with customers and upselling techniques when appropriate.
Education
Communications
BOROUGH OF MANHATTAN COMMUNITY COLLEGE
New York, NYHigh School Diploma -
BEDFORD ACADEMY HIGH SCHOOL
Brooklyn, NY06.2015
Skills
- Pays attention to details and important needs to help business thrive
- Complex problem solving
- Bilingual
- Team first player with strong communication and collaboration skills
- Flexible and adaptive to rapid changes
- Building customer relationships and loyalty
- Willing to learn
- Product Knowledge
Timeline
Retail Sales Supervisor
Stadium Goods
12.2022 - 08.2024
Team Lead, Retail Sales Associate
Nike
10.2019 - 11.2022
Retail Sales Associate NBA Store
Fanatics
11.2017 - 10.2019
Communications
BOROUGH OF MANHATTAN COMMUNITY COLLEGE
High School Diploma -
BEDFORD ACADEMY HIGH SCHOOL