Melvin Francis
Peterborough,ON
Summary
I am an Electrical Engineering Graduate but my interest towards IT made me take Wireless Information Networking Course in Fleming College.Presently I am doing my certification courses in web development starting from HTML,CSS,Javascript.Also learning Java so that I could further diversify my knowledge in the field of Information Technology so that by building fundamentals in Java I could do Spring boot,Microservices as well.My ambition is to be a Full Stack Java developer.
Overview
3
3
years of professional experience
4
4
years of post-secondary education
Work History
Customer Representative
Circle K
Peterborough, Ontario
02.2022 - Current
- Provided primary customer support to internal and external customers.
- Resolved concerns with products or services to help with retention and drive sales.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided customers with updates and periodic statements on service developments and changes in trends.
ML Data Associate
Amazon
Hyderabad, Telangana
09.2018 - 07.2021
- Prototyped machine learning applications and quickly determined application viability.
- Created customized applications to make critical predictions, automate reasoning and decisions and calculate optimization algorithms.
- Designed, implemented and evaluated new models and rapid software prototypes to solve problems in machine learning and systems engineering.
- Collaborated with multi-disciplinary product development teams to identify performance improvement opportunities and integrate trained models.
Education
Associate -
01.2018 - 01.2021
Associate - Electrical and Electronics Engineering
Biju Patnaik University of Technology
Wireless Information Technology
Sir Standford Fleming College
01.2021 - 01.2022
Skills
JavaScript
CSS
HTML 5
Sales expertise
Timeline
Customer Representative
Circle K
02.2022 - Current
Wireless Information Technology
Sir Standford Fleming College
01.2021 - 01.2022
ML Data Associate
Amazon
09.2018 - 07.2021
Associate -
01.2018 - 01.2021
Associate - Electrical and Electronics Engineering
Biju Patnaik University of Technology