Melvin Garcia
Chicago,IL
Summary
Knowledgeable Membership offering many years of expertise handling a multitude of daily issues with exceptional poise. A bilingual individual known for collaborating with highly successful teams and embracing methods and approaches that drive business opportunities. Promoting exemplary skills in scheduling, engaging new and existing members and building lasting relationships. Not only am I very outgoing but can hold a conversation and help carry along, weather I am trying to recruit someone to my fraternity or talking to someone in the checkout line at target.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Hegemon (New Member Educator)
Tau Kappa Epsilon Fraternity
2023.05 - Current
- Maintained membership database, ensuring that all information was current and accurate.
- Scheduled and assigned daily work and activities for New Members.
- Identified issues and immediately stepped up to guarantee speedy and effective resolutions.
- Built talented New Members through educations, educating them about our fraternity.
Student Librarian Assistant
Lydia M. Olson Library
2022.08 - Current
- Handled check-in and check-out process of library books and materials at circulation desk.
- Organized library shelves, materials and equipment in clear, alphabetized order.
- Answered questions from patrons and helped to find desired materials.
- Placed books on proper shelves when returned to circulation.
- Answered patron questions in-person or by phone regarding library services and resources.
- Inducted, informed and supported new users with thorough library orientations.
- Stayed up-to-date on library policies and procedures to smoothly enforce standards.
- Located library materials, resources and technologies to fulfill patron requests.
- Maintained secure environment by monitoring visitors at front desk.
Service and Engagement Employee/Leader
Target
2020.09 - Current
- Implemented team feedback to recommend corrective action to senior leadership.
- Answered management and employee questions, interpreted contracts and resolved issues.
- Promoted harmonious working climate to boost morale and productivity.
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Communicated with customers and team members to solve problems.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Assisted customers by answering questions and fulfilling requests.
- Processed both cash and card purchases and returns.
- Received and processed customer payments.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Trained team members on cash register operation and cash handling.
Historian
Tau Kappa Epsilon Fraternity
2022.05 - 2023.05
- Arranged and analyzed historical information to evaluate significance and organize representations while highlighting findings.
- Educated groups about key events in history and current preservation strategies with polished presentations.
- Identified and conserved documents, records and maps of historical significance.
- Worked with professionals from diverse fields to outline significant historical developments relevant to different groups.
- Skilled at working independently and collaboratively in a team environment.
Education
Bachelor of Science - Criminal Justice
Northern Michigan University
Marquette, MI05.2025
High School Diploma -
William Howard Taft Highschool
Chicago, IL06.2021
Skills
- Sales Strategy
- Partnership Development
- Membership Processing
- Team Training
- Written and Oral Communication
- Database Management
- Issue Resolution
- Community Engagement
- Relationship Building
- Active Member Engagement
- Analytical Thinking
Affiliations
- Tau Kappa Epsilon (April 2021)
- Latinx Student Union (January 2021)
Certification
- Certified Phired Up Recruiter
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Hegemon (New Member Educator)
Tau Kappa Epsilon Fraternity
2023.05 - Current
Student Librarian Assistant
Lydia M. Olson Library
2022.08 - Current
Historian
Tau Kappa Epsilon Fraternity
2022.05 - 2023.05
Service and Engagement Employee/Leader
Target
2020.09 - Current
Bachelor of Science - Criminal Justice
Northern Michigan University
High School Diploma -
William Howard Taft Highschool
- Certified Phired Up Recruiter
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