Melvin Gomez

I am responsible for successfully managing and operating PrairieShore Pain Center. Since I assumed the position of office manager, the practice has grown by 30% while keeping our costs down.

My primary responsibilities include, but are not limited to:

• Manage all aspects of the practice; laboratory, clinic, administrative department and billing.
• Recruit, hire, and coordinate the training of new staff members
• Perform monthly, quarterly, and annual employee reviews, and provide constructive feedback on their performance to help them meet clinic/professional goals
• Design and implement strategies to help the practice meet clinical objectives in compliance with state and federal guidelines
• Create clinical policies, protocols, and procedures to reduce/eliminate the risk posed to a patient or staff member, and improve patient experience and overall satisfaction
• Create office policies to improve employee productivity and performance
• Manage staff by assigning and delegating tasks as needed; typically done through department managers
• Oversee purchasing, maintenance, and repair of clinic equipment and materials
• Interact daily with patients; address complaints and/or questions
• Monitors practice’s progress in meeting government targets – MACRA/MIPS
• Develop Marketing material
• Oversee the billing department and complete monthly reports for auditing purposes
• Negotiate with different vendors to reduce clinic costs.
• Managed daily practice operations to optimize appointment scheduling, patient records management, and billing functions.
• Oversee accounting, budgeting, and financial reporting.
• Established and maintained effective communication systems with staff, physicians, and patients to promote high-quality patient care.
• Assessed processes and procedures, complying with OSHA, and HIPAA regulations.

I provided medical assistants with the resources required to meet patient needs and meet the objectives of the practice. I also assisted the chief executive officer and office manager in planning, leading, and directing day-to-day clinic operations

My duties were:

• Developed/implemented long-range clinic-oriented plans
• Managed the daily operations while developing, monitoring, and analyzing budget and financial information cost-effectively; price comparison between vendors
• Participated in staff supervision, performance evaluation, and disciplinary actions
• Ensured compliance with regulations and standards
• Coordinates with medical staff to ensure quality patient care and services
• Served as a liaison between the clinic and external agencies
• Helped the office manager develop clinic strategic plans and objectives based on identified needs of patients
• Maintained the strictest confidentiality
• Performed other duties as assigned
• When needed, I was expected to also act as a medical assistant for OR days in which I completed IVs and administered medications as directed by physicians.

• Maintained a safe and secure work environment following standards and procedures
• Prepared patients for examination by performing preliminary physical tests, and vitals
• Interviewed patients and documented their medical history in the EMR
• Reviewed charting medications/allergies
• Assisted physicians with office visits/injections/procedures