Melvin Gonzalez Guzman
East Palo Alto,CA
Summary
Security-focused and diligent Guard skilled at protecting personnel and premises. Responds and acts appropriately to situational assessments, including criminal acts and fire and medical emergencies remaining alert, attentive and vigilant at all times. Anticipates trouble and takes steps to intervene and diffuse using keen eye for detail.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Store Manager
Extra Space Storage
07.2024 - Current
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Managed inventory control, cash control, and store opening and closing procedures.
Senior Account Manager
Tidal Management
05.2022 - 05.2024
- Delivered sales presentations and pitches to clients, upper management and junior sales associates for demonstration.
- Cultivated productive relationships with business representatives and consulted closely to uncover needs and match to available solutions.
- Developed deep knowledge of customer businesses and relationship to company objectives.
- Sold new products and services and developed new accounts to maximize revenue potential.
- Mentored junior account management professionals to develop skills and increase company revenue.
Security Guard Supervisor
Allied Universal
01.2020 - 05.2022
- Screened vendors and contractors before granting access to restricted areas within hospital grounds.
- Conducted regular patrols of facility to detect and deter security threats.
- Oversaw team of security officers and managed scheduling and performance evaluations.
- Recorded incident reports with detailed accounts of occurrences.
- Analyzed and investigated incidents alongside functional management and security supervisors.
United States Marine
United States Marine Corps
08.2013 - 11.2021
- Upheld code of conduct and maintained professionalism in stressful situations.
- Coordinated with unit leadership and direct superiors for taskings and managed subordinates to execute.
- Worked in dirty and uncomfortable conditions, sometimes in dangerous, deployed locations.
- Experienced in leading, planning, and coordinating operations of multiple departments.
- Expertise in policy formulation, resource allocation, and tactical resource.
Letter Carrier Supervisor
United States Post Office
12.2016 - 01.2020
- Followed Postal Service policies and procedures to maintain integrity of mail and protect customer information.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Managed approximately 115 letter carriers in 3 different zip codes, ensuring all carriers were meeting safety standards.
Education
High School Diploma -
James Monroe High School
North Hills, CA05-2012
Skills
- Threat & Risk Assessment
- Tactical Movement & Surveillance
- Physical Security & Perimeter Control
- Access Control & Identity Verification
- Emergency Response / Evacuation Protocols
- Situational Awareness & Conflict De-escalation
- Firearms Safety & Handling (Military Qualified)
- Personnel development
- Confidentiality & Professional Conduct
- Leadership
Certification
- Guard Card
Timeline
Store Manager
Extra Space Storage
07.2024 - Current
Senior Account Manager
Tidal Management
05.2022 - 05.2024
Security Guard Supervisor
Allied Universal
01.2020 - 05.2022
Letter Carrier Supervisor
United States Post Office
12.2016 - 01.2020
United States Marine
United States Marine Corps
08.2013 - 11.2021
High School Diploma -
James Monroe High School
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