Melvin Grant
McKees Rocks,PA
Summary
Dependable Housekeeper with solid history of cleaning industry service. Proficient in maintaining bathrooms and guest rooms, as well as providing top-quality hotel services. Highly organized and team-driven with strong customer satisfaction focus.
Overview
14
14
years of professional experience
5
5
years of post-secondary education
Work History
Room Attendant
Springhill Suites By Marriott
01.2017 - Current
- Ensured positive guest experiences with prompt response to special requests and additional services.
- Maintained hotel safety standards by adhering to proper procedures for handling chemicals and equipment during cleaning tasks.
- Supported fellow housekeeping staff with training on new processes, resulting in increased productivity levels across the department.
- Enhanced guest satisfaction by providing thorough and timely room cleaning services.
- Reduced guest complaints by maintaining a high standard of cleanliness in all assigned rooms.
- Collaborated with front desk staff to address guest concerns, ensuring swift resolutions and overall satisfaction.
- Maximized customer satisfaction scores through proactive problem-solving measures regarding maintenance issues or general room concerns before being reported by guests themselves.
- Displayed strong organizational skills when managing personal cart inventory based on specific needs per shift, ensuring a seamless transition from one task to another without any delays or complications.
Houseman/Banquet
Double Tree Hilton Green Tree
01.2017 - Current
- Supported hotel operations by setting up meeting rooms and banquet halls according to event specifications.
- Enhanced guest satisfaction by maintaining clean and organized public areas, including lobbies and hallways.
- Increased efficiency in housekeeping department by promptly responding to requests for extra towels, bedding, and other amenities.
Maintenance
Image It
01.2010 - 01.2016
- Provided top quality control to eliminate maintenance downtime.
- Streamlined work order processes, resulting in faster response times and reduced backlog.
- Improved equipment reliability by implementing preventive and predictive maintenance programs.
Education
High School Diploma -
Ewarton High School
Jamaica 1993 - 1998
Skills
- Lost and Found Procedures
- Guest Relations
- Trash Waste and Removal
- Professional appearance
- Adaptability and flexibility
- Bed making proficiency
- Cleaning techniques
- Organizational skills
- Work prioritization
- Attention to detail
- Meeting Room Preparation
- Safe Chemical Handling
- Health Standards Compliance
- Staff Training
- Hospitality Industry
- Housekeeping
- Teamwork
- Time management
Timeline
Room Attendant
Springhill Suites By Marriott
01.2017 - Current
Houseman/Banquet
Double Tree Hilton Green Tree
01.2017 - Current
Maintenance
Image It
01.2010 - 01.2016
High School Diploma -
Ewarton High School
1993 - 1998
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