Melvin Henry
Detroit,MI
Summary
Dynamic and results-driven leader with over 15 years of experience in steering high-performance teams and cultivating a thriving work environment. Proven expertise in performance management, project management, team assessment, strategic hiring, workforce projections, scheduling, resource optimization, process improvements, and compliance implementation. Eager to leverage my extensive skills and leadership acumen to drive success and innovation in a forward-thinking, growth-oriented company.
Overview
22
22
years of professional experience
Work History
Supervisor
Credit Acceptance
01.2012 - Current
- Spearheaded training enhancement and development initiatives, resulting in improved team performance and skill acquisition
- Utilized GROW model to foster team member development, enhancing efficiency and productivity
- Managed internal and external customer relationships, ensuring satisfaction and long-term engagement
- Led project management and implementation efforts, delivering projects on time and within budget
- Oversaw workforce scheduling management, optimizing staff allocation and ensuring operational continuity
- Developed and refined processes and job aids, streamlining operations and boosting efficiency
- Managed vendor relationships, negotiating contracts and ensuring timely delivery of services and products
- Measured and analyzed process improvements, driving continuous enhancement and operational excellence
- Maintained and implemented industry compliance programs, ensuring adherence to regulatory standards
- Implemented and improved workplace environment programs, fostering positive and productive work culture
Sales Manager
Unique Xpressions
01.2003 - 01.2020
- Managed product market research and development, identifying opportunities and driving innovation
- Implemented direct marketing campaigns aligned with beauty industry standards, boosting brand visibility and sales
- Cultivated and managed vendor relationships, ensuring quality and timely delivery of products and services
- Trained and developed team members with effective sales and closing strategies, enhancing overall performance
- Oversaw company budgeting and payroll, ensuring financial accuracy and efficiency
- Implemented product inventory strategies, effectively monitoring materials and optimizing stock levels
- Maintained business requirements licensing, ensuring compliance with industry regulations
Lead Call Center Supervisor
Steve’s Blinds and Wallpaper
01.2010 - 01.2011
- Managed high-volume home decorating call center and website of 40 employees, ensuring efficient operations and customer satisfaction
- Implemented 'Shop at Home' program, significantly enhancing customer satisfaction and convenience
- Handled customer complaints and reorders, effectively reducing customer friction and improving service quality
- Created audit program, ensuring high-quality communication and interactions with customers
- Developed variable compensation program, incentivizing employees and boosting performance
Education
Bachelor of Science - Business
University of Phoenix
Phoenix, AZ03.2021
Certificate - General Management
University of Phoenix
Phoenix, AZ02.2020
Skills
- Adaptability: Quickly adopt to changing priorities
- Strategic Execution: Plan and execute strategies effectively
- Analytical Skills: Strong ability to analyze data and situations
- Prioritization & Time Management: Effective prioritization and time management skills
- Legal Knowledge: Knowledge of Consumer Protection Laws, FDCPA, and Fair Credit Reporting Act
- Leadership: Strong leadership skills
- Sales Skills: Seasoned sales skills
- Job Aid Development: Proficient in developing job aids
- Staff training and development
- Operations management
- Cross-functional team coordination
- Organizational development
Timeline
Supervisor
Credit Acceptance
01.2012 - Current
Lead Call Center Supervisor
Steve’s Blinds and Wallpaper
01.2010 - 01.2011
Sales Manager
Unique Xpressions
01.2003 - 01.2020
Bachelor of Science - Business
University of Phoenix
Certificate - General Management
University of Phoenix
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