Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Melvin Jimenez

Miami,Florida

Summary

Dynamic customer service professional with extensive experience at Citibank, excelling in KYC compliance and risk assessment. Proven ability to foster effective working relationships and enhance operational efficiency. Bilingual in English and Spanish, adept at multitasking and problem-solving to deliver exceptional service and drive client satisfaction.

Overview

11
11
years of professional experience

Work History

Customer Service Associate

Citibank
Miami
11.2021 - Current
  • Facilitated account creation and updates by collaborating with Relationship Managers on diverse responsibilities.
  • Minimize client disruptions through effective collaboration across multiple departments.
  • Considered firm's reputation while safeguarding assets and clients of Citigroup.
  • Demonstrated strong organizational skills while effectively handling multiple tasks.
  • Strong verbal and written communication.
  • Assure precise monitoring of tax documentation, mitigating potential issues for clients.
  • Conducted thorough data remediation projects within set time limits.

Member Engagement Representative

AvMed
Miami
12.2020 - 12.2021
  • Committed to helping members become educated health care consumers.
  • Addressed complex benefit and enrollment inquiries efficiently.
  • Maintained confidentiality according to regulatory requirements.
  • Facilitated communication among teams to uphold customer satisfaction.

Personal Banker

First Bank
Brickell
07.2021 - 11.2021
  • Ensured branch production goals were met through networking and client interviews.
  • Addressed all customer service needs promptly.
  • Prepared and reviewed new account documentation prior to onboarding.
  • Gathered detailed insights into clients' financial objectives through structured interviews.
  • Guaranteed the integrity of customer relationships by following rigorous KYC/CDD/EDD guidelines.
  • Perform any maintenance changes on existing consumer accounts.
  • Developed client engagement tactics through phone calls, onsite meetings, and referral inquiries.
  • Contact clients to understand transactional activity when outside of normal behaviors.

AVP Branch Service Manager

HSBC Bank
Miami Beach
03.2019 - 06.2020
  • Supervised branch operations and made continuous improvements in each area.
  • Monitored financial processes to uphold institutional regulations on loan procedures, currency transactions and statutory considerations.
  • Conducted regular audits of branch operations for adherence to essential regulatory standards like Know Your Customer and CIP.
  • Secured successful completion of all branch audits without KYC exceptions.
  • Completed preliminary investigations into potential fraud.
  • Managed compliance and other training for branch personnel.
  • Managed Customer Service Representatives to ensure proper servicing of banking needs for branch customers.
  • Ensured standard compliance through monitoring of branch personnel handling of account initiations and upkeep.

Personal Banker

HSBC Bank
Brickell
09.2014 - 03.2019
  • Maintained up-to-date KYC client data with thorough evaluations.
  • Cultivated new client engagements while reinforcing existing business relationships.
  • Recorded comprehensive client profile including financial data and risk assessments.
  • Assessed current client relationships to sustain financial objectives via telephonic and face-to-face consultations.
  • Evaluated client financial records including foreign taxes, banking transactions, and account details to ensure compliance with AML standards.
  • Ensured partner involvement in meeting client expectations.
  • Liaised with various departments to promote growth.

Education

High School Diploma -

Colegio Ergos
Puerto Rico
06.1992

Skills

  • Highly organized
  • Effective Working Relationships
  • Banking compliance
  • Data remediation
  • KYC compliance
  • Risk assessment
  • Communication skills
  • Problem solving
  • Time management
  • Operational efficiency
  • Microsoft office -Beginner to Intermediate
  • Multitasking and prioritization
  • Policies and procedures adherence
  • Customer service excellence

Languages

English
Full Professional
Spanish
Native/ Bilingual

References

References available upon request.

Timeline

Customer Service Associate

Citibank
11.2021 - Current

Personal Banker

First Bank
07.2021 - 11.2021

Member Engagement Representative

AvMed
12.2020 - 12.2021

AVP Branch Service Manager

HSBC Bank
03.2019 - 06.2020

Personal Banker

HSBC Bank
09.2014 - 03.2019

High School Diploma -

Colegio Ergos

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