Melvin Jones
Atlanta,GA
Overview
13
13
years of professional experience
Work History
Onboarding Specialist
Walmart Marketplace
01.2024 - 07.2025
- Onboarded small business sellers to Walmart’s Localfinds platform, ensuring seamless integration and technical readiness.
- Provided technical support across multiple projects simultaneously, maintaining high communication with both internal and external stakeholders.
- Used Postman and other tools to conduct API testing and minor coding to integrate item listings and inventory data.
- Collaborated cross-functionally with internal teams to address seller needs, troubleshoot issues, and deliver actionable recommendations based on onboarding analytics.
- Utilized survey methodologies and feedback loops to continuously improve seller onboarding experience.
- Ensured accurate data flow and quality control, aligning with research methodology and platform expectations.
Marine Technician
The Hanover Insurance Group
06.2020 - 01.2025
- Processed and reviewed reporting form policies, ensuring compliance with underwriting guidelines and company standards.
- Followed up with agents and clients to collect missing documentation and clarify submission discrepancies.
- Entered and updated data into internal systems, including policy issuance and endorsements, especially during high-volume periods.
- Audited policy files to confirm accuracy, completeness, and adherence to regulatory and procedural requirements before routing to underwriters.
- Collaborated with cross-functional teams including underwriting, claims, and IT to support seamless data integration and improve operational workflows.
Customer Service
Maximus
10.2020 - 03.2021
- Handled customer service inquiries and problems via the telephone.
- Use computerized system for tracking, information gathering, and/or troubleshooting.
- Respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
Marketing Coordinator
Sportamix
05.2019 - 09.2020
- Responsible for creating and managing postings for all Spoilsport social media platforms (Instagram, Facebook, Twitter)
- Create and develop content for the company's platforms.
- Research Facebook and Instagram insights daily to make sure the company continues to reach their target audience effectively.
Marketing Coordinator
New York Conservatory of Dramatic Arts
01.2017 - 05.2019
- Interact with new and current students via phone, email, online chat, in person, social media
- Made sure that the conservatory's Instagram, Twitter and Facebook was updated daily
- Manage incoming calls and inquiries about schools program
- Help create innovative content (scripted and unscripted) to post on schools social media page.
Marketing Coordinator
Catapult Studios
11.2015 - 08.2016
- Responsible for all daily camera operations for the company's self tape division.
- Meet personal/customer service team sales targets and call handling quotas
- Cut and Edit clients self tape footage via Final Cut Pro and iMovie.
- Help manage and organize company media files.
Customer Service Associate
Providence Ministries
07.2012 - 06.2016
- Listen to customers' questions and concerns and provide answers or responses
- Record details of customer contacts and actions taken
- Insure that members are aware of meeting locations every month.
- Review customer accounts and make changes, if necessary
Education
Associate in Film and Television - Film and Television
New York Conservatory for Dramatic Arts
New York, NY05.2018
High school diploma - undefined
Georgia State University
Atlanta, GA01.2016
High school diploma - undefined
Ardrey Kell High School
Charlotte, NC06.2012
Skills
- Communications
- Customer Acquisition
- Journalism
- Adobe Lightroom
- Content Management
- Content Development
- Video Production
- Adobe Creative Suite
- Email Marketing
- Public Speaking
- Video Editing
- WordPress
- Content Creation
- Social Media Management
- Final Cut Pro
- Digital Marketing
- Filming
- Adobe Premiere
- Search Engine Optimization (SEO)
- Customer Service
- Sales Experience
- Customer Service (4 years)
- Public Relations
- Underwriting
- Google Analytics
- Blogging
Timeline
Onboarding Specialist
Walmart Marketplace
01.2024 - 07.2025
Customer Service
Maximus
10.2020 - 03.2021
Marine Technician
The Hanover Insurance Group
06.2020 - 01.2025
Marketing Coordinator
Sportamix
05.2019 - 09.2020
Marketing Coordinator
New York Conservatory of Dramatic Arts
01.2017 - 05.2019
Marketing Coordinator
Catapult Studios
11.2015 - 08.2016
Customer Service Associate
Providence Ministries
07.2012 - 06.2016
Associate in Film and Television - Film and Television
New York Conservatory for Dramatic Arts
High school diploma - undefined
Georgia State University
High school diploma - undefined
Ardrey Kell High School
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