Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Melvin Julian

Waipahu

Summary

To provide a learning and nurturing environment for consumers to understand products, services and policies. Seeking employment with a company I can grow personally and professionally.

Overview

4
4
years of professional experience

Work History

Front Desk Agent

Lotus Honolulu
04.2024 - Current

Constant communication with other departments; housekeeping and maintenance based on guests needs, answering phone calls, creating new reservations, adjusting existing reservations, filling out daily reports such as arrivals, departures and counts of amenities such as beach chairs, reviewing invoices with guests and explaining total charges, restocking refreshments, reviewing room diary and looking over bed references, creating notes based on emails from third party booking services or any other information based on guests needs, welcoming guests with directions and explaining parking- amenities and other accommodations, providing recommendations for restaurants and activities on the island, etc.

Customer Care Representative

American Airlines
01.2023 - 11.2023

Reviewing non expired identifications for purchasing of tickets, Advising prohibited products with baggage, Assisted customers with special needs to board and deplane aircraft, Response and assist during security and/or emergency situations, Perform customer service on the job training, Confirm reservations, Abide by companies policies attire uniform standards.

Member Service Representative

Allied Federal Credit Union
01.2022 - 02.2023

IRA Withdrawals, Processing international and domestic wire transfers, Providing rates and saving plans based on client needs.

Education

Moanalua High School
Honolulu, HI
09-2008

Skills

  • Strong adaptability in challenging situations
  • Optimistic and innovative work ethic
  • Attentive to details, procedures and instructional environments
  • Reliable and a flexible team player
  • Error detection in transactions

Languages

Tagalog
Professional Working

Timeline

Front Desk Agent

Lotus Honolulu
04.2024 - Current

Customer Care Representative

American Airlines
01.2023 - 11.2023

Member Service Representative

Allied Federal Credit Union
01.2022 - 02.2023

Moanalua High School