Melvin K Ekwonwa
Houston
Summary
Experienced and versatile Technical Project Manager/Program Manager with 7 years of expertise in project management, information systems, business development, software development, and lifecycle management. Proven track record of driving revenue growth and leading teams to success.
Key Strengths: Mobile Apps, Project Management, Product Delivery, Stakeholder Collaboration & Management, Business Process Optimization, Digital Product Development, Smartsheet, Jira, Agile Framework, Waterfall, Azure, Salesforce, SharePoint, Asana, AWS, Payment Card Systems, Excel, Confluence, ServiceNow, ERP Platforms.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Technical Project /Technical Program Manager
Stallion Oilfield
03.2024 - Current
- Unified the operations of two companies under a single customer-facing software application by integrating the systems into one comprehensive enterprise asset management platform within the Rental-man application.
- Build a New IOS/ Android mobile APP with new customer facing features and 3 redirect websites on both Android and IOS for easy customers accessibility, increasing sales productive by 70% and Visibility by 95%
- Responsible for building a Central Support dashboard and ticketing system dashboard for Reporting and Providing data required for all security Mobile surveillance units resulting in the reduction of customers issues by 80% and increased satisfaction by 90%
- Directed the development and rollout of cloud-based software tools that optimized communication workflows, lowered costs, and enhanced customer engagement prior to each location go live.
- Led the deployment of an advanced cybersecurity system that effectively prevented any security breaches, safeguarding all sensitive data and ensuring its integrity and protection.
- Led and oversee the integration and installment of Residential CCTV Monitoring and NVR cameras.
- Gave weekly update via Smartsheet, Jira and Asana to Stakeholder about the Project Progress
IT Project Manager
Sunnova Energy Corp.
02.2023 - 02.2024
- Successfully Built a Mobile App and web system Integration That allows customers See and Access their Day to Day energy usage.
- Enhanced the security system that enabled Customers to add credit card,or ACH Payment safely through the form of Tokenization With existing Banks.
- Built a Roll out new IVR flow (TalkDesk) that covers both the customer care group and collections group and capture all payments through Talk Desk.
- Led the implementation of API integrations and third-party tools to extend app functionality, enhancing the user experience.
- Achieved 20% customer retention increase through a new payment system,driving 10,000 monthly transactions resulting in $2.5 million in monthly payment flow.
- Negotiated and managed project budgets to meet goals.
- Managed Risk and Impediment prior and during the projects.
IT Project Manager
Methodist Healthcare
01.2017 - 12.2022
- Spearheaded the implementation of ERP systems, improving operational efficiency by 70% and reducing costs by 30%
- Oversaw data migration from legacy systems to the new ERP platform, ensuring data integrity and consistency.
- Directed the testing phases, including user acceptance testing (UAT), identifying and resolving issues prior to the go-live phase.
- Developed detailed project plans, including schedules, budgets, and resource allocation, to ensure timely and cost-effective project delivery
- Conducted post-implementation reviews to identify areas for improvement and ensure the sustainability of ERP solutions
- Trained end-users on ERP system functionalities, improving user adoption and satisfaction.
Education
Bachelor of Arts - Business Administration And Management
Southern Illinois University Carbondale
Carbondale, IL05.2017
Skills
- Project Management
- Project Planning
- Agile project management
- Developing project strategy
- Software Implementation
- Mobile App (ios/Andriod)
- Business Development
- Stakeholder management
- Requirements Analysis
- Client management
- Scrum Framework
- Process Development
- Presentation and facilitation
- Compliance and regulations
- Software Development Lifecycle
- Team Oversight
- Business Relationship Management
- Technical Writing
- Machinelearning
- Asana
- Jira
- slack
- Smartsheet
- ServiceNow
- PowerBI
- Salesforce
- UX/UI
- Technical Roadmap Design
- Agile Methodologies
- Resource Management
Certification
- Salesforce Certified Administrator
- Certified ScrumMaster (CSM)
- Professional Scrum Master
- Project Management Professional (PMP)
- Google UX
- Professional Scrum Master I/II (PSM I/II)
- SAFe 4/5 (SAFe)
Timeline
Technical Project /Technical Program Manager
Stallion Oilfield
03.2024 - Current
IT Project Manager
Sunnova Energy Corp.
02.2023 - 02.2024
IT Project Manager
Methodist Healthcare
01.2017 - 12.2022
Bachelor of Arts - Business Administration And Management
Southern Illinois University Carbondale
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