Melvin Kelley
Summary
Accomplished server with a proven track record at WaterMark Bar and Grille, adept in high-volume dining and suggestive selling, enhancing customer satisfaction and sales. Demonstrates strong work ethic and multitasking abilities, excelling in staff training and reliability. Achieved significant sales growth through exceptional service and upselling techniques.
Overview
4
4
years of professional experience
Work History
Server
WaterMark Bar and Grille
06.2023 - Current
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Server
Fishbones
07.2021 - 06.2023
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Answered customers' questions, recommended items, and recorded order information.
- Increased sales significantly by upselling higher-end products to customers.
- Skillfully juggled multiple tasks simultaneously while remaining calm under pressure during busy shifts.
Server
Cracker Barrel Old Country Store
05.2020 - 07.2021
- Trained new servers on dining etiquette and company standards, improving overall team performance.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Bussed and reset tables to keep dining room and work areas clean.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
Education
High School Diploma -
Lake Shore High School
Saint Clair Shores, MI10.2012
Skills
- Strong Work Ethic
- High-volume dining
- Suggestive Selling
- Team Player
- Adaptable and Flexible
- Reliability
- Multitasking Abilities
- Staff Training
Timeline
Server
WaterMark Bar and Grille
06.2023 - Current
Server
Fishbones
07.2021 - 06.2023
Server
Cracker Barrel Old Country Store
05.2020 - 07.2021
High School Diploma -
Lake Shore High School
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