Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Melvin Key

Upper Marlboro,MD

Summary

To find a place of employment where I can build a career and enhance my ability to learn something new. I want to be able to work for a company that believes in values and new beginnings.

Overview

15
15
years of professional experience

Work History

Field Service Technician

Vivint
05.2024 - Current
  • Explained diagnostic findings to customers and outlined repair or service options.
  • Installed new equipment and explained operation and routine maintenance protocols to customers.
  • Inspected equipment to diagnose operational issues.
  • Adhered to safety protocols and policies to reduce workplace hazards.
  • Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
  • Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
  • Responded to customer inquiries quickly and professionally to increase satisfaction.
  • Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
  • Responded quickly to emergency maintenance requests for timely on-call support.

Lawn Care Specialist

TruGreen
06.2013 - Current
  • Administered pesticides and fertilizers to lawn as required
  • Answered customer queries in person and over the telephone
  • Completed and submitted all required work logs and production forms
  • Assisted customers in assessing lawn equipment purchase options
  • Performed lawn measurements per customer requests
  • Determine proper lawn products and tools for individual lawn maintenance problems
  • Create lawn diagnostic reports in coordination with supervisors and customers
  • Perform treatment of disease, weeds, and insect infestations.

Vice President of Operations

Firearm and Security Training Center
10.2016 - 03.2022
  • Responsible for outgoing communications
  • Processed mail
  • Managed office
  • Processed payroll
  • Processed payments
  • Drive collaboration across the organization to identify needs and develop scalable solutions
  • Prioritize objectives and implement strategies to achieve company initiatives as part of the leadership team
  • Deploy data and research to drive cross-business corporate prioritization
  • Collaborate with stakeholders to achieve mutual goals
  • Form and lead internal teams, providing training and mentorship as needed
  • Directly and indirectly manage staff with the goal of enhancing professional development and personal growth
  • Manage relationships with key clients
  • Overseeing daily activity and productivity
  • Maintaining the company's public image in the media
  • Illustrating overall budgets and goals for the director and managers
  • Working with the CEO and board of directors to uphold the company's policies, strategies, and goals
  • Leading the company's internal culture.

Head Shift Leader

Boston Market
02.2016 - 07.2018
  • Open/close the Boston Market store
  • Make sure each work station is properly prepped and closed at the end of each night properly as well as run shifts accordingly.

Dishwasher

StoneWall Tavern
10.2015 - 03.2016
  • Wash dishes thoroughly and place the kitchen and dining ware in the assigned places.

Stocker

Big Lots Inc.
11.2015 - 01.2016
  • Worked part-time as an overnight stocker
  • Unloaded trucks and separated boxes for each department
  • Scanned and added price tags
  • Placed items on the floor in the proper areas.

Producer/Director

Martin's Food Store
02.2015 - 01.2016
  • Assisted customers with loading their groceries to their vehicles
  • Assisted customers with locating items in the store
  • Worked with scheduling, picking, and ordering as needed.

Unemployed

01.2013 - 02.2015

Security Guard

MVP Services
10.2010 - 12.2012
  • Responsible for patrolling the premises of residents
  • Checked buildings
  • Ensured safety of occupants
  • Detected suspicious activity
  • Monitored the entrance of property through surveillance
  • Identified visitors and asked for appropriate documents
  • Answered to sounding alarms.

Cashier

Trader Joe's
02.2010 - 10.2010
  • Performed normal cashier duties
  • Assisted customers with finding items throughout the store
  • Assisted with inventory
  • Stocked items before the store opened and closed.

Cashier

Harris Teeter
09.2009 - 02.2010
  • Performed normal cashier duties
  • Assisted customers with finding items throughout the store
  • Prepared food
  • Stocked shelves.

Education

High School Diploma -

Continental Academy
03.2009

Camden Military Academy
Camden, SC
03.2008

Skills

  • Powerpoint (10 years)
  • Microsoft word (10 years)
  • Windows (10 years)
  • Cash Register (5 years)
  • Computers (10 years)
  • Cashier (5 years)
  • Retail (5 years)
  • Retail Sales (5 years)
  • Sales (2 years)
  • Written Communication (2 years)
  • Management (Less than 1 year)
  • Microsoft (10 years)
  • Office Management
  • QuickBooks
  • Team Management
  • Payroll
  • Human Resources
  • Epic
  • Retail sales
  • Customer service
  • Cash register
  • Leadership
  • Team management
  • Cash handling
  • Typing
  • Sales
  • Office management
  • Analysis skills
  • Mentoring
  • Shift management
  • Human resources
  • Windows
  • CRM software
  • Google Suite
  • Research
  • Restaurant experience
  • Problem-Solving
  • Positive Attitude
  • Troubleshooting and repair
  • Field Repairs

Additional Information

Skills I am very familiar with current technology. I have experience with using Microsoft Word, Excel, PowerPoint, and Outlook, I can type about 200-300 wpm. I am a fast learner and motivated to be a hard worker.

Timeline

Field Service Technician

Vivint
05.2024 - Current

Vice President of Operations

Firearm and Security Training Center
10.2016 - 03.2022

Head Shift Leader

Boston Market
02.2016 - 07.2018

Stocker

Big Lots Inc.
11.2015 - 01.2016

Dishwasher

StoneWall Tavern
10.2015 - 03.2016

Producer/Director

Martin's Food Store
02.2015 - 01.2016

Lawn Care Specialist

TruGreen
06.2013 - Current

Unemployed

01.2013 - 02.2015

Security Guard

MVP Services
10.2010 - 12.2012

Cashier

Trader Joe's
02.2010 - 10.2010

Cashier

Harris Teeter
09.2009 - 02.2010

High School Diploma -

Continental Academy

Camden Military Academy

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Melvin Key