Melvin Langfitt
Kanawha,IA
Summary
Dynamic Parts Counter Sales Person at KCNielsen with a proven track record in customer relationship building and product knowledge expertise. Achieved increased customer satisfaction through efficient service and tailored recommendations, while consistently meeting sales targets. Recognized for strong negotiation skills and a goal-oriented mindset, contributing to a reputation for quality parts and service for 29 years.
Sales professional with robust background in parts management and customer service excellence. Known for building strong customer relations and efficiently managing inventory. Reliable team player who adapts to changing needs. Proficient in parts identification and order processing.
Knowledgeable [Desired Position] with solid background in parts sales and customer service. Proven ability to manage inventory, assist customers with parts selection, and maintain accurate records. Demonstrated effective communication and problem-solving skills.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Parts Counter Sales Person
KCNielsen
09.1995 - 08.2025
- Supported warehouse staff in organizing shipments of incoming stock, maintaining a clean work environment for efficient operations.
- Streamlined order processing for quicker turnaround times and improved customer experience.
- Processed transactions accurately, ensuring proper payment methods were used and receipts were issued accordingly.
- Built strong relationships with customers, leading to increased repeat business and positive word-of-mouth referrals.
- Crosstrained in other areas of the dealership, gaining valuable perspective into overall business operations.
- Collaborated with team members to achieve monthly sales targets and improve overall department performance.
- Enhanced product knowledge by attending regular training sessions and staying up-to-date on industry trends.
- Assisted in conducting regular inventory audits to maintain accuracy and prevent discrepancies.
- Assisted customers with diagnosing problems for ag equipment and purchasing necessary replacements.
- Provided exceptional customer support to every guest to promote satisfaction and meet service guidelines.
- Completed sales and service documentation for customer and business records and provided receipts of purchase.
- Stocked shelves, built displays and merchandised products enabling customers to find needed items and products.
- Ordered parts for customers, repair shops and ag department for use in farming equipment.
- Contributed to higher sales by recommending appropriate parts and accessories based on customer needs.
- Increased customer satisfaction by providing knowledgeable assistance and efficient service at the parts counter.
- Managed returns and exchanges effectively, resolving customer issues promptly and professionally.
- Maintained accurate inventory records, ensuring optimal stock levels and minimizing backorders.
- Developed rapport with regular clients through personalized service, remembering preferences and offering tailored recommendations over time.
- Served as a mentor to new hires, helping them get acclimated to their roles and contributing to a positive team dynamic.
- Trained and mentored junior employees on regulations, best practices, and performance strategies.
- Participated in promotional events to showcase new products and generate interest among potential buyers.
- Assisted customers in finding appropriate parts promptly.
- Organized parts storage and stocked inventory according to established guidelines.
- Maintained extensive understanding of common problems and methods for repair.
- Conducted cash handling, credit card transactions, and register closeout at end of business day.
- Recommended alternative parts if necessary and taught customers fundamentals of part modification and repair.
- Identified specific replacement parts to meet customers' needs, making accurate suggestions with confidence.
- Ordered parts from various distributors to fulfill demands.
- Researched vehicles and parts via physical catalogs and electronic means.
- Greeted customers via telephone and in person to answer questions, resolve concerns, and complete sales.
- Maintained clean and neat parts counter and sales floor.
- Inspected parts for defects, removing damaged parts, and replacing with new ones.
- Reached out to vendors outside usual network to find parts not available from traditional sources.
- Adhered to company guidelines for performance and compliance.
- Set up merchandise displays and organized parts on shelves to maximize customer interest and promote overstocks.
- Maintained optimal supply levels by ordering new parts from catalogs and vendor websites.
- Examined returned parts for defects and exchanged defective parts or refunded money.
- Verified shipments against receipts and provided advice to customers about right type of parts needed for specific projects.
- Met customer needs by looking up stock numbers and prices for various parts, identifying correct items and placing timely orders.
- Handled all customer service issues quickly to maintain high satisfaction levels.
- Assisted customers by responding to complaints and offering updates on back-ordered parts.
- Advised customers on substitution or modification of parts to replace original manufacturer parts.
- Achieved exceptional reputation for quality parts and service by proactively identifying defects and returning rejected items to suppliers.
Education
No Degree - Automotive
Iowa Central Community College
Fort Dodge, IASkills
- Customer relationship building
- Goal-oriented mindset
- Strong negotiation
- Product knowledge expertise
Accomplishments
- Gained knowledge of equipment parts for upcoming new year models.
- Built productive, successful team using key training and development strategies.
- Supervised team of 4 staff members.
- Achieved inventory by completing stock checks with accuracy and efficiency.
Certification
- Johndeere Training facility and on line from years 2000 to previous date.
Languages
English
Professional Working
Timeline
Parts Counter Sales Person
KCNielsen
09.1995 - 08.2025
No Degree - Automotive
Iowa Central Community College
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