MELVIN LOPEZ
North Attleboro,MA
Summary
Energetic and driven Administrative Assistant with over 10 years of experience in healthcare. Maintains an effective flow of communication between teams and senior leaders and has a proven ability to thrive in high-pressure and fast-paced environments. Currently seeking a position in Human Resources that will utilize all acquired skills, abilities, and areas of my expertise. Looking forward to applying my skills and exceptional work ethic to your team, with a positive impact.
Overview
14
14
years of professional experience
Work History
Administrative Assistant
Dana-Farber Cancer Insititute
Foxboro, MA
09.2022 - Current
- Managed daily office operations and maintained office supplies inventory, ensuring efficient workplace functionality.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Coordinated travel arrangements and completed expense reports for travel reimbursement.
- Handled incoming and outgoing correspondence, including email, mail, and package deliveries, ensuring timely distribution.
- Coordinated and scheduled meetings, including room reservations, catering, and technical setup, for seamless execution.
- Processed invoices for payment using accounting software applications.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
- Provided administrative support to the providers, including scheduling meetings and managing calendars.
- Conducted initial phone screens and coordinated interview schedules with hiring managers.
- Provided appointment scheduling ranges in complexity from one physician appointment to multiple care provider appointments, in accordance with department scheduling guidelines for new and/or existing patients.
- Performs front desk check-in and check-out functions
Patient Access/ER Registration (Part Time)
Beth Israel Deaconess Needham Emergency Room
10.2020 - Current
- Verified insurance coverage for services provided by the facility.
- Utilized hospital systems to update patient records, ensuring accuracy and completeness.
- Processed patient admissions, registrations, transfers, and discharges according to established procedures.
- Collected co-pays and other payments from patients at time of service.
- Guided patients through the completion of consent and other required medical forms.
- Explained various admission forms and policies, acquiring signatures for consent.
- Registered patients by completing face-to-face interviews to obtain demographic, insurance, and medical information.
Referral Coordinator
Brigham & Women's Hospital
Boston, MA
06.2019 - 09.2022
- Answered questions and resolved concerns raised by both patients and specialists.
- Provided exceptional customer service, addressing patient inquiries and concerns with empathy and professionalism.
- Maintained accurate and up-to-date patient records, including referral status and follow-up information.
- Managed patient referral process from initial consultation to specialist appointment, ensuring timely access to necessary medical services.
- Answered incoming calls and provided the highest level of professionalism and knowledgeable service to every patient.
Patient Transporter
Norwood Hospital
Norwood, MA
02.2011 - 06.2019
- Provided safe transport for patients to appropriate departments and locations
- Maintained all schedules by delivering patients safely and on time to procedure rooms
- Oversaw scheduling for the day-to-day activities of 5-7 transport employees
- Make deliveries and pickups as directed delivering medications from Pharmacy to nursing units, delivering specimens to Laboratory
Education
High School -
Norwood High School
Norwood, MA05-2009
Bachelor of Arts - Business Administration And Human Resources
Southern New Hampshire University
Hooksett, NHSkills
- Effective patient safety protocols
- Medical terminology
- Privacy, HIPAA Regulations, OSHA certified
- Computer Skills - MS Office: Word, Excel, Access, PowerPoint
- Proficient in Meditech and Epic system
- Fluent in French and Haitian Creole
- Attention to detail
- Problem solving
- Operational processes
- Multi-task management
- Deadline oriented
- Timeline planning and management
Languages
Haitian Creole
Professional
French
Professional
Timeline
Administrative Assistant
Dana-Farber Cancer Insititute
09.2022 - Current
Patient Access/ER Registration (Part Time)
Beth Israel Deaconess Needham Emergency Room
10.2020 - Current
Referral Coordinator
Brigham & Women's Hospital
06.2019 - 09.2022
Patient Transporter
Norwood Hospital
02.2011 - 06.2019
High School -
Norwood High School
Bachelor of Arts - Business Administration And Human Resources
Southern New Hampshire University
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