Melvin Martinez
Boise,ID
Summary
Compassionate Registered Nurse recognized for productive and efficient task completion. Skilled in patient assessment, emergency care, and pain management. Possess strong communication skills, adaptability to high-stress environments, and ability to work effectively in team settings. Excel in providing exceptional patient care through empathy, patience, and active listening.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Registered Nurse
Saint Alphonsus Medical Center
Boise, ID
05.2025 - Current
- Provides professional nursing care in collaboration with members of the health care team in the ongoing assessment, planning, and treatment of patients and families.
- Utilizes resources wisely while promoting physical, spiritual, and emotional well-being.
- In addition to providing hands-on nursing care, the nurse works and serves in a broad range of capacities, including, but not limited to, delegation, assessment, planning of care and treatment, and teaching the patient and the patient’s family.
Registered Nurse - Full Time
GEM Health Care Group
11.2023 - Current
- Performed duties aligned with th Nursing home’s philosophy.
- Encouraged multidisciplinary collaboration in developing care plans.
- Efficiently coordinates departmental services to meet client needs for physical, spiritual, emotional, and social well-being.
- Administered and assessed residents' medication needs.
- Responsible for consulting in delegation of associated tasks concerning PD.
- Maintained comprehensive records including Nursing Care Plans and Progress notes.
- Responsible for delegation of tasks to appropriate staff members to ensure that all Doctor’s order are carried out. ie. medication reviews, physical updates, blood work requisitioning, referrals, double checking all orders, etc.
- Collaborated with staff for effective Client Care Planning.
- Executes transfer and discharge preparations.
- Assesses frequency of resident observations linked to their health status.
- Gathered data essential for physician's diagnosis.
- Responsible for maintaining open lines of communication both within the nursing department as well as with all other departments.
- Coordinated staffing schedules to maintain optimal coverage.
- Ensured complete discretion in handling resident information.
- Conducted comprehensive evaluations for all subordinate nursing staff.
- Monitored and recorded well-being of ill patients throughout the week.
- Maintained cleanliness standards for all operational devices.
- Kept PD skills updated as per program schedule.
- Complies with risk management programs ensuring health and safety of employees, residents, and visitors.
- Demonstrates expertise in ensuring proper equipment safety protocols.
- Ensured compliance with Nursing procedures as per the Policy and Procedure Manual.
- Facilitated staff education by pinpointing areas for enhancement and reporting to the director of Care.
- Contributed actively to various committees at The Mira.
- Engages in all scheduled staff discussions.
- Participated in and organized educational programs.
- Completed all staff accident reports, including WCB.
Customer Service Manager
BrainFinance
07.2019 - 02.2022
- Supervised 10-18 employees and assessed performances to determine training needs and define accurate plans for decreasing process lags
- Resolved customer complaints while prioritizing customer satisfaction and loyalty
- Followed through with client requests to resolve problems
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques
- Identifying opportunities within the customer service department and developing and implementing solutions
- Coaching and training agents on weekly basis
- Creating a schedule for the CS Team monthly
- Conducting monthly meetings with the whole team
- Responsible for the timesheet and payroll for the team
Customer Service Representative
NCO Group
12.2017 - 12.2018
- Answered constant flow of customer calls with minimal wait times
- Responded to customer requests for products, services, and company information
- Offered advice and assistance to customers, paying attention to special needs or wants
- Provided primary customer support to internal and external customers
Operator
ITF Technologies
07.2016 - 12.2018
- Stripping different types of fibers
- Preparing fibers for writing to encode serial numbers
- Recoating the striped areas on the fibers
Nurse
EXL
01.2014 - 10.2015
- Assisting Nurses/Doctors for precertification inpatient and outpatient admission
- Providing customer service to healthcare professionals through inbound calls
- Providing details about the status of the precertification
- Worked well in a team setting, providing support and guidance
- Proven ability to develop and implement creative solutions to complex problems
- Worked effectively in fast-paced environments
- Participated in team projects, demonstrating an ability to work collaboratively and effectively
Nurse
Wipro
11.2012 - 12.2013
- Providing healthcare professionals (nurses, doctors, members) pertinent information regarding benefits, eligibility, claims status, and issues
- Assisting other team in terms of process knowledge
- Doing timely coaching for the team member who needs assistance with the process
- Doing side by side call listening with random team members
- Developed and maintained courteous and effective working relationships
- Strengthened communication skills through regular interactions with others
- Passionate about learning and committed to continual improvement
- Proven ability to learn quickly and adapt to new situations
Technical Support Representative
Convergys
06.2010 - 08.2012
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones
- Assisted customers in identifying issues and explained solutions to restore service and functionality
Nurse
Vicente Gustillo District Hospital
04.2009 - 05.2010
- Company Overview: Philippines
- Administered medications via oral, IV, and intramuscular injections and monitored responses
- Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions
- Updated patient charts with data such as medications to keep records current and support accurate treatments
- Assessed patients to determine individual needs and develop care plans in coordination with multidisciplinary healthcare professionals
- Philippines
Education
Bachelor of Science - Nursing
University of Cebu
Cebu Philippines04.2008
Skills
- Patient assessment
- Medication administration
- Care planning
- Electronic health records
- Clinical documentation
- Team collaboration
Languages
4
Skills
- Customer Relationship Management (CRM)
Certification
- New York State Education Department, March 1, 2023 - February 28, 2026, #874903
- New York State Nurses Assoc NYS Child Abuse: Identification and Reporting
- New York State Nurses Assoc NYS Infection Control Training for Healthcare Professionals
- Nova Scotia College of Nursing, November 1, 2024 - October 31, 2025, #112827
- U-First Training, March 2024
- BLS Certification, May 18, 2024 - May 18, 2026 #2185898
- Nonviolent Crisis Intervention Training, April 2024
- Gentle Persuasive Approaches (GPA) in Dementia Care: Supporting Persons with Responsive Behaviors - Advanced Gerontological Education (AGE) Inc., June 2024, #501149
- Organizational Development and Facility Palliative Champion Team (PCT) - SPA LTC, October 2024
- PPS Training - SPA LTC, October 2024
- ACP in persons Living with Dementia - SPA LTC, October 2024
- SPA-LTC Health Care Worker (HCW) and Palliative Education Program SPA-LTC Health Care Worker (HCW) and Palliative Education Program
SPA LTC, October 2024
Timeline
Registered Nurse
Saint Alphonsus Medical Center
05.2025 - Current
Registered Nurse - Full Time
GEM Health Care Group
11.2023 - Current
Customer Service Manager
BrainFinance
07.2019 - 02.2022
Customer Service Representative
NCO Group
12.2017 - 12.2018
Operator
ITF Technologies
07.2016 - 12.2018
Nurse
EXL
01.2014 - 10.2015
Nurse
Wipro
11.2012 - 12.2013
Technical Support Representative
Convergys
06.2010 - 08.2012
Nurse
Vicente Gustillo District Hospital
04.2009 - 05.2010
Bachelor of Science - Nursing
University of Cebu
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