Melvin muniz
Bronx,NY
Summary
Proven track record of enhancing customer satisfaction and streamlining processes, as demonstrated at Amazon and Cox Communications. Skilled in troubleshooting and customer service, I excel in safety awareness and reliability. My experience includes improving network performance and reducing shipping times, showcasing my ability to deliver results and exceed expectations.
Overview
24
24
years of professional experience
Work History
Amazon Walker
Amazon
06.2024 - 09.2024
- Streamlined order fulfillment process, reducing shipping times and ensuring timely deliveries for customers.
Fiber Technician
Cox Communications
01.2019 - 06.2024
- Promoted a strong customer service focus within the team by prioritizing client needs throughout project lifecycles.
- Improved network performance by installing, splicing, and testing fiber optic cables.
- Maintained accurate documentation of installed fiber optic systems for easy reference during maintenance work.
- Increased efficiency with proper use of specialized tools like fusion splicers, optical power meters, and OTDRs.
City Carrier Assistant
USPS
04.2018 - 11.2018
- Efficiently managed time and resources to ensure timely completion of route assignments while meeting delivery standards.
- Adhered to safety protocols when handling hazardous materials or heavy packages in accordance with USPS guidelines.
- Provided exceptional customer service by assisting customers with questions about postage rates, mailing regulations, and package guidelines.
- Minimized delays in service during challenging situations like inclement weather, by maintaining open communication with supervisors and team members.
- Handled sensitive materials such as registered or certified mail with care, ensuring proper documentation and prompt delivery.
Technician
Cox Communications
01.2017 - 01.2018
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
- Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
- Reduced response times to technical issues, implementing prioritized troubleshooting protocol.
Merchandiser
Coca Cola Bottling Co Consolidated
10.2015 - 01.2017
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Updated pricing and signage to complete product displays and educate customers.
- Inspected merchandise for quality and arranged proper display location on floor.
- Managed inventory levels with regular monitoring, ordering, and stock replenishment for optimal product availability.
Technician
AM Communications
01.2015 - 10.2015
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Optimized system performance thorough testing and analysis.
- Conducted root cause analyses for recurring technical issues, minimizing future disruptions.
Shift Manager
McDonald's
05.2014 - 01.2015
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Kept employees operating productively and working on task to meet business and customer needs.
Customer Service Advocate
WellPoint, Anthem Blue Cross
09.2009 - 05.2014
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Managed high call volume during peak hours, prioritizing urgent cases while maintaining attention to detail.
- Maintained a positive work environment, fostering team collaboration and continuous improvement.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Shift Manager
McDonald's
12.2007 - 04.2009
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
Customer Service Representative
Sprint
01.2005 - 09.2007
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Technician
Dish Network Corp
01.2001 - 12.2004
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
Education
Associate of Science - Criminal Science
ICDC
Middletown, NY12-2012
High School Diploma -
John Dewey HS
Brooklyn, NY06-1999
Skills
- Reliability and punctuality
- Safety awareness
- Physical endurance
- Basic technology use
- Customer service
Timeline
Amazon Walker
Amazon
06.2024 - 09.2024
Fiber Technician
Cox Communications
01.2019 - 06.2024
City Carrier Assistant
USPS
04.2018 - 11.2018
Technician
Cox Communications
01.2017 - 01.2018
Merchandiser
Coca Cola Bottling Co Consolidated
10.2015 - 01.2017
Technician
AM Communications
01.2015 - 10.2015
Shift Manager
McDonald's
05.2014 - 01.2015
Customer Service Advocate
WellPoint, Anthem Blue Cross
09.2009 - 05.2014
Shift Manager
McDonald's
12.2007 - 04.2009
Customer Service Representative
Sprint
01.2005 - 09.2007
Technician
Dish Network Corp
01.2001 - 12.2004
Associate of Science - Criminal Science
ICDC
High School Diploma -
John Dewey HS
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