Melvin Neail
Glenn Heights,Texas
Summary
Highly-motivated professional with a desire to take on new challenges. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Dedicated Rehabilitation Counselor adept at performing comprehensive vocational assessments. Committed to assisting individuals with a multitude of disabilities achieve their employment goals to secure and maintain long-term employment.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Counselor
Centre For Neuro Skills
01.2023 - 10.2023
- Engaged clients in conversation to determine feelings and apprehensions.
- Offered guidance and advice to help cultivate self-esteem and community involvement.
- Communicated closely with other counselors to devise programs and activities based on developmental and academic levels.
- Used cognitive behavior therapy to assist clients in recognizing and redirecting poor habits.
- Arranged and facilitated therapy sessions for individuals, couples, and families.
- Guided clients in developing skills and strategies for dealing with problems.
- Conducted evaluations to help patients develop measurable treatment goals.
- Communicated closely with other counselors to devise programs and activities based on developmental and academic levels
- Acted as client advocate to coordinate required services or resolve emergency problems in crisis situations
- Guided clients in developing skills and strategies for dealing with problems
- Arranged and facilitated therapy sessions for individuals, couples, and families
- Conducted evaluations to help patients develop measurable treatment goals
Vocational Rehabilitation Counselor
Department Of Veterans Affairs, Veterans Benefits Admin
02.2020 - 05.2023
- Established long and short-term VR&E goals based the individual's needs.
- Assisted participants enrolled in VR&E program with resume development, job searching, interviewing skills that lead to securement of long-term employment.
- Created, coordinated, and connected individuals with relevant community resources and services.
- Performed assessments to determine transferrable skills, individual limitations and strengths as it pertains to their employment goal.
- Managed caseload of 50-100 cases.
- Provided career counseling based on their interests' aptitudes and abilities utilizing o net to research vocations nationwide that are deemed suitable employment that will not aggravate their disabilities.
- Collaborated with various healthcare professionals, paraprofessionals, families, and support systems to participant, as needed throughout vocational process. Collaborated with interagency team members to deliver services, develop solutions, and meet deadlines that adhere to Government compliance.
- Successfully collaborated with contracted providers, as well as referral sources to accomplish goals and address issues related to VR agencies process, policies, and services.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Demonstrated self-reliance by meeting and exceeding workflow needs.
- Provided excellent service and attention to customers via face-to-face, written, or on-phone.
- Reviewed, clarified, and finalized case notes daily.
- Juggled multiple projects and tasks on daily basis to ensure high quality and timely delivery.
- Prepared individuals for self-management and decision-making responsibilities.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Assisted with customer requests and answered questions to improve satisfaction.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Managed load of multiple cases on consistent basis.
Vocational Rehabilitation Counselor
Veteran Benefits Administration
01.2019 - 12.2019
- Skills/ proficiencies and expertise obtained from fieldwork included: assisting various CRC counselors with daily case work assignments.
- Documented and filed patient health reports and charts.
- Assisted clients in exploring career options and vocational goals.
- Administered preliminary and comprehensive vocational assessments.
- Assisted individuals with addressing disabilities and developing career plans.
- Coordinated community resources and secured referrals.
- Prepared and maintained records and case files detailing clients' personal and eligibility information, services provided and relevant correspondence.
- Liaised with community partners to enhance employment opportunities for individuals with disabilities.
- Led vocational assessments for clients with physical, emotional, intellectual and behavioral disabilities.
- Evaluated diagnostic data to determine eligibility and needed services.
- Customized vocational exploration activities to identify self-determined rehabilitation needs and goals.
- Consulted with interdisciplinary teams to enhance coordination of care, establish medical clearance and determine optimal timing of further interventions.
Vocational Rehabilitation Counselor
PA Department Of Labor & Industry
11.2017 - 12.2018
- Utilized various methods to approach business’ to consider hiring individuals with disabilities
- Assessed vocational skills, interests and abilities, and collaborated with professionals to identify consumer’s needs
- Assisted consumers with developing resumes and cover letters, conducted mock interviews to improve interviewing skills
- Supervised and evaluated consumer’s on-site performance
- Attended various job fairs and workshops, and established relationships with business and community leaders
- Explained job duties, compensation and benefits to potential candidates.
- Administered preliminary and comprehensive vocational assessments.
- Assisted individuals with addressing disabilities and developing career plans.
- Coordinated community resources and secured referrals.
- Assisted clients in exploring career options and vocational goals.
- Consulted with interdisciplinary teams to enhance coordination of care, establish medical clearance and determine optimal timing of further interventions.
- Prepared and maintained records and case files detailing clients' personal and eligibility information, services provided and relevant correspondence.
- Liaised with community partners to enhance employment opportunities for individuals with disabilities.
- Led vocational assessments for clients with physical, emotional, intellectual and behavioral disabilities.
- Evaluated diagnostic data to determine eligibility and needed services.
- Customized vocational exploration activities to identify self-determined rehabilitation needs and goals.
Veterans Service Representative
Veterans Benefits Administration
02.2017 - 07.2017
- Reviewed and requested medical records, military personnel records and service verification records to determine eligibility status.
- Analyzed claims to determine percentage of disability, permanent and total disability and entitlement to compensation.
- Conducted in-person and telephone interviews with veterans and advocates to explain benefits and related programs.
- Assisted veterans and dependents in preparing forms and documents to present claims for benefits.
- Utilized Veteran Benefits management software to compose correspondence letters to explain current status of applications and request additional documentation.
- Prepared written appeals for claimants not satisfied with rating board decisions and presented arguments before hearing officers and federal government boards.
- Utilized [Software] to compose correspondence letters to explain current status of applications and request additional documentation.
Education
Master of Education - Vocational Rehabilitation Counseling
Kent State University
Kent, OH05.2017
Bachelor of Science - Human Resources Management
Geneva College
Beaver Falls, PA08.1997
Skills
- Conducted Comprehensive Vocational Assessments
- Clear Understanding of local Employment Market
- Case Management Proficiency
- Biopsychosocial assessments
- Psychotropic medications knowledge
Certification
- Certified Rehabilitation Counselor Certification (CRCC) -2027
Timeline
Counselor
Centre For Neuro Skills
01.2023 - 10.2023
Vocational Rehabilitation Counselor
Department Of Veterans Affairs, Veterans Benefits Admin
02.2020 - 05.2023
Vocational Rehabilitation Counselor
Veteran Benefits Administration
01.2019 - 12.2019
Vocational Rehabilitation Counselor
PA Department Of Labor & Industry
11.2017 - 12.2018
Veterans Service Representative
Veterans Benefits Administration
02.2017 - 07.2017
Master of Education - Vocational Rehabilitation Counseling
Kent State University
Bachelor of Science - Human Resources Management
Geneva College
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