Melvin Newton
Fresno,CA
Summary
Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.
Overview
13
13
years of professional experience
Work History
Case Manager
WestCare California
Fresno, CA
02.2024 - Current
- Provided referrals to appropriate health care providers or other community resources.
- Monitored client progress through regular follow-up contacts.
- Assisted with applications for government benefits such as Medicaid or Social Security Disability Insurance.
- Linked clients with social services, health care providers and governmental agencies to help claim or reclaim individual autonomy.
- Maintained logs and electronic client records following department and agency policies for effective monitoring.
- Participated in regular team meetings and in-house training sessions to boost group effectiveness.
- Managed caseloads effectively, ensuring timely documentation and reporting.
- Maintained confidentiality and adhered to professional ethics and standards.
Care Manager Supervisor
Exodus Recovery
Fresno, CA
05.2021 - 06.2023
- Conducted performance reviews of care managers, providing feedback and guidance to enhance job satisfaction and productivity.
- Provided mentorship and coaching to staff in order to develop their skillsets and increase efficiency.
- Developed training programs for new and existing care managers, ensuring they had the necessary knowledge and resources to effectively perform their duties.
- Managed the recruitment process for care manager positions including interviewing candidates, conducting reference checks and making offers of employment.
- Reviewed patient complaints about service delivery or personnel issues, resolving conflicts where possible or escalating them when required.
- Held regular meetings with care managers to discuss progress against goals set out by management.
- Scheduled shifts for care managers according to operational needs while taking into account individual preferences where possible.
- Provided leadership support during times of transition or change within the organization.
- Maintained accurate records relating to employee performance evaluations, disciplinary actions taken.
- Participated actively in relevant conferences, seminars, workshops related to healthcare delivery models.
- Worked closely with senior management on strategic initiatives related to the overall direction of the department.
- Utilized technology and healthcare information systems to streamline care coordination and documentation processes.
- Provided crisis intervention services as needed, ensuring client safety and access to appropriate resources.
- Participated in continuing education and professional development activities to stay current with best practices in care management.
Mental Health Worker Coordinator
Exodus Recovery
Fresno, CA
05.2012 - 05.2021
- Provided crisis intervention services in emergency situations.
- Collaborated with psychiatrists and medical professionals to ensure optimal client care.
- Participated in interdisciplinary team meetings to discuss best practices for treating mental illness.
- Adhered to HIPAA confidentiality requirements by safeguarding files.
- Developed strategies for managing stress, anger and other challenging behaviors in a therapeutic setting.
- Identified potential warning signs of suicide risk among patients who are at high risk for self-harm.
- Provided support for individuals struggling with substance abuse in conjunction with mental health issues.
- Assisted in the coordination of aftercare plans to ensure continuity of care post-discharge.
- Led mindfulness and relaxation techniques workshops to reduce stress and anxiety.
- Responded to crisis situations when severe mental health and behavioral issues arose.
- Acted as client advocate, coordinating required services and resolving emergency problems in crisis situations.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
- Monitored employee productivity levels on a regular basis to identify areas of improvement.
- Evaluated employee performance through periodic reviews and documented results accordingly.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Complied with company policies, objectives and communication goals.
- Developed and maintained a safe working environment, adhering to all safety protocols and regulations.
Education
High School Diploma -
San Gorgonio HighSchool
San Bernardino, CA06-1993
Some College (No Degree) - Criminology
CSU, FRESNO
Fresno, CASkills
- Program development
- Referral coordination
- Conflict resolution
- Time management
- Organization and multitasking
- Verbal and written communication
- Progress evaluations understanding
- Documentation and reporting
- Case management
Timeline
Case Manager
WestCare California
02.2024 - Current
Care Manager Supervisor
Exodus Recovery
05.2021 - 06.2023
Mental Health Worker Coordinator
Exodus Recovery
05.2012 - 05.2021
High School Diploma -
San Gorgonio HighSchool
Some College (No Degree) - Criminology
CSU, FRESNO
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