Hi, I’m
Melvin Patillo
Westfield,IN
Summary
A reliable and experienced professional with a 16-year track record of success in client relations, sales, data management, and logistics. Recognized for exceptional problem-solving skills and the ability to devise effective solutions. Possesses outstanding communication abilities, both written and verbal, with a client-centric approach that spans multiple industries. A quick study with a talent for adapting to new challenges and environments.
Overview
17
years of professional experience
1
Certification
Work History
HPOne
Medicare Benefit Advisor
07.2023 - 07.2024
Job overview
- Leveraged CRM tools for efficient tracking of over 1,000 client interactions, ensuring timely follow-ups and effective communication throughout sales cycle.
- Maintained up-to-date knowledge of industry trends, legislation, and competitor offerings to provide accurate information to clients and maintain competitive edge in market.
- Worked closely with underwriting team to expedite approval processes for new applications, reducing wait times for clients seeking coverage.
- Increased sales revenue by consistently meeting and exceeding monthly targets for new enrollments.
Senior Choice Plans
Health Life Insurance Agent
09.2022 - 04.2023
Job overview
- Maintained clients through personalized acquisition and retention strategies
- Acquired over 29 new products and service knowledge for promotional efforts and client engagements
- Leveraged strong analytical skills to evaluate potential clients'' needs, recommend suitable coverage options, and tailor policy offerings accordingly.
- Demonstrated exceptional communication skills when explaining complex policy details to clients, resulting in increased understanding of their coverage options.
Mideast Delivery Solutions
Contracted Medical Driver
04.2022 - 08.2022
Job overview
- Delivered over 500 pharmaceuticals and narcotics safely to far-located LTC facilities
- Used handheld device to scan orders, obtain route information, and navigate
- Minimized delays by keeping vehicles well-maintained and properly fueled, and determining best route in any given road condition.
American Courier
Medical Courier
03.2017 - 03.2022
Job overview
- Performed daily collection of medical 50 or more specimens from several companies and hospitals on designated routes
- Developed solid relationships with all clients
- Achieved delivery targets with efficient routes and organized schedule management.
- Ensured patient confidentiality by properly handling sensitive medical documents and specimens during transport.
- Upheld compliance with HIPAA regulations while managing confidential patient information during deliveries.
WILLIAMS LEA TAG/ DRINKER BIDDLE & REATH
Office Service Assistant
01.2012 - 03.2017
Job overview
- Generated and assembled 30,000 or more reprographics and sensitive documents for next-day trials, litigation review, and meetings
- Created procedures, manuals, and forms
- Handled high volumes of incoming calls and emails
- Imputed large volumes of data, scanned, indexed, and stored records
- Navigated highly stressful situations to support office workflow.
Marsh & McLennan Company
Office Service Associate
11.2009 - 11.2012
Job overview
- Performed administrative tasks, daily reports, mail distribution to 7 departments , copy/print services, and large scan jobs
- Assisted in account receivable
- Assisted with reception coverage
- Set up conference rooms
- Managed multiple phone lines and visitor check-ins
- Handled furniture configuration and food/beverages setup.
Pitney Bowes/CNA
Office Service Associate
06.2007 - 10.2009
Job overview
- Prepared outgoing packages and coordinated pickups and deliveries
- Distributed incoming mail from shipments, couriers and postal delivery to 10 departments within organization.
- Trained staff members in processes and procedures
- Proofread and edited correspondence, reports, and files.
Education
South Suburban CollegeSouth Holland
Some College (No Degree)
Skills
- Policy analysis
- Risk evaluation
- File maintenance
- Clean driving record
- Microsoft Office
- Customer relations
- Problem resolution
- Written communication
Certification
Life and Health License
HIPPA and BBP Certified
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Documented and resolved CMS mistake which led to client being able to get a policy.
Timeline
Medicare Benefit Advisor
HPOne
07.2023 - 07.2024
Health Life Insurance Agent
Senior Choice Plans
09.2022 - 04.2023
Contracted Medical Driver
Mideast Delivery Solutions
04.2022 - 08.2022
Medical Courier
American Courier
03.2017 - 03.2022
Office Service Assistant
WILLIAMS LEA TAG/ DRINKER BIDDLE & REATH
01.2012 - 03.2017
Office Service Associate
Marsh & McLennan Company
11.2009 - 11.2012
Office Service Associate
Pitney Bowes/CNA
06.2007 - 10.2009
South Suburban College
Some College (No Degree)