Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Melvin Peralta

Panorama City,CA

Summary

Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results. Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.

Overview

19
19
years of professional experience
1
1
Certificate

Work History

Head IT

TLCR
Managua, Managua
07.2008 - 08.2023

· I leaded the migration of obsolete software solutions and development of new applications, using the secure development cycle (SSDLC), which allowed improving process automation by 25%.

· I guided the improvement in response times (50% faster) of the organization's core business, through the implementation of new technological infrastructure such as: Installation of virtual servers through ESX, SAN, SAN Switches, L3 Switches, VLANs.

· I coordinated Improvement of security event monitoring, through the installation and configuration of platforms such as: EDR, Umbrella, WAF F5, Cisco ASA, Cloudflare.

· I achieved the 80% reduction in malware infection, through the implementation of Endpoint security solutions and perimeter protection.

· I guided the Compliance with security controls based on the ISO 27000 standard, improving the organization's cybersecurity posture.

I coordinated Implementation of security control against ransomware through the Veem Backup

Head Support IT

OCALSA
Manaua, Managua
06.2004 - 07.2008

· Coordination of delivery of IT infrastructure Services (Web Filtering, Corporate Antivirus, Network Printing, Email, DNS, AD, DHCP, etc.).

· Installing y configuration of email server (Zimbra), Installing y configuration of IP telephony server (Asterisk/VitalPBX).

· Design and Implementation of good practices in the design of LAN networks. (Network Segmentation, hardening network equipment, cabling network infrastructure). Design and implementation of WiFi networks, using Wireless controller and access points.

· Installation and configuration of servers (Windows/Linux), Networking devices and UTM/Next Gen Firewall equipment.

· Troubleshooting in detect and solve of fault in network operational.

Analysis of electronic diagrams and electronic repairs of PCB and power supply.

Education

MBA - Financing

UCA
Nicaragua
11-2016

Associate of Science - Telecommunications

UNI
Nicaragua
11-2000

Bachelor of Science - Electronic Engineering

UNI
Nicaragua
12-1998

Skills

  • Networking troubleshooting (ipconfig/ifconfig, ping, traceroute, netstat, dnslookup,etc)
  • Computer (Hardware/Software) laptop/desktop skill repair
  • Helpdesk services, Remote Support(RDP),
  • Windows Server 2008, 2012 (DHCP,DNS, AD Group Policy, Print server, file server)
  • Install network cabling system (Fiber Optic and Copper), Patch panel, Faceplate,Racks, Cabinet, etc
  • Installing, configuration and managing VoIP PBX, softphone, sip phones
  • Deployment/maintenance/repair Servers (Dell, HP Proliant)
  • Configuring and Managing Security devices (UTM,NextGenFirewall)
  • Wireless/Wired networking (Controller WLAN, Switch L2/L3,VLAN, Port security, trunk port )
  • Virtualization technologies (VMWare)
  • Information security (EDR Endpoint, , ITIL, ISO27001)
  • Network security (Wireshark, nmap, Metasploit, SIEM)

Certification

  • Cisco Certified CCNA Cyber Ops.

Timeline

Head IT

TLCR
07.2008 - 08.2023

Head Support IT

OCALSA
06.2004 - 07.2008

MBA - Financing

UCA

Associate of Science - Telecommunications

UNI

Bachelor of Science - Electronic Engineering

UNI
Melvin Peralta