Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results. Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
· I leaded the migration of obsolete software solutions and development of new applications, using the secure development cycle (SSDLC), which allowed improving process automation by 25%.
· I guided the improvement in response times (50% faster) of the organization's core business, through the implementation of new technological infrastructure such as: Installation of virtual servers through ESX, SAN, SAN Switches, L3 Switches, VLANs.
· I coordinated Improvement of security event monitoring, through the installation and configuration of platforms such as: EDR, Umbrella, WAF F5, Cisco ASA, Cloudflare.
· I achieved the 80% reduction in malware infection, through the implementation of Endpoint security solutions and perimeter protection.
· I guided the Compliance with security controls based on the ISO 27000 standard, improving the organization's cybersecurity posture.
I coordinated Implementation of security control against ransomware through the Veem Backup
· Coordination of delivery of IT infrastructure Services (Web Filtering, Corporate Antivirus, Network Printing, Email, DNS, AD, DHCP, etc.).
· Installing y configuration of email server (Zimbra), Installing y configuration of IP telephony server (Asterisk/VitalPBX).
· Design and Implementation of good practices in the design of LAN networks. (Network Segmentation, hardening network equipment, cabling network infrastructure). Design and implementation of WiFi networks, using Wireless controller and access points.
· Installation and configuration of servers (Windows/Linux), Networking devices and UTM/Next Gen Firewall equipment.
· Troubleshooting in detect and solve of fault in network operational.
Analysis of electronic diagrams and electronic repairs of PCB and power supply.