Melvin Perez
Paterson,NJ
Summary
Detail-oriented clerical professional with an organized approach and exceptional multitasking abilities. Good verbal and written communicator with expertise in preparing memos, emails and messages. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.
Overview
6
6
years of professional experience
Work History
Patient Care Liaison
Atlantic Health System
02.2022 - Current
- Educated patients on available resources within the community, helping them navigate complex healthcare systems with ease.
- Maintained detailed records of interactions with patients, ensuring accurate documentation for ongoing assessments and continuous improvement efforts.
- Participated in quality improvement initiatives aimed at enhancing overall patient experience within the facility.
- Responded to in-person and telephone requests for information to support office staff.
- Assisted in the development of care plans tailored to individual patient needs, ensuring optimal health outcomes.
Production Supervisor
Whole Foods Market Inc
09.2019 - 02.2022
- Optimized workflow through effective resource allocation and scheduling adjustments.
- Developed strong relationships with vendors to negotiate pricing, secure timely deliveries, and maintain supply chain stability.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Utilized data analytics tools to monitor performance trends regularly, identifying areas for improvement and implementing necessary changes.
Server
Red Lobster
08.2018 - 08.2019
- Maintained clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Increased sales by upselling appetizers, desserts, and specialty beverages.
- Established rapport with regular customers, fostering loyalty through personalized service experiences.
- Cultivated warm relationships with regular customers.
- Answered customers' questions, recommended items, and recorded order information.
Education
Nursing
Passaic County Community College
Wanaque, NJ01.2026
High School Diploma -
Paterson Charter School For Science And Technology
Paterson, NJ06.2019
Skills
- Proficient in Microsoft/Excel
- Data entry proficiency
- Call Management
- Multi-line phone talent
- Document Translation
- Fluent Bilingualism
- Analytical Skills
- Customer service orientation
Languages
Spanish
Native or Bilingual
Portuguese
Limited Working
Timeline
Patient Care Liaison
Atlantic Health System
02.2022 - Current
Production Supervisor
Whole Foods Market Inc
09.2019 - 02.2022
Server
Red Lobster
08.2018 - 08.2019
Nursing
Passaic County Community College
High School Diploma -
Paterson Charter School For Science And Technology