Melvin Pirtle
Peoria,IL
Summary
Professional retail worker with proven track record in customer service and cash handling. Skilled in managing transactions, resolving customer inquiries, and maintaining positive store environment. Strong focus on teamwork and adaptability, ensuring smooth operations and customer satisfaction. Known for reliability, efficiency, and consistent approach to achieving goals.
Overview
8
8
years of professional experience
Work History
Material Handler
Universal Logistics Holdings Inc.
05.2023 - 08.2025
- Transported inventory items to appropriate locations.
- Packed items into appropriate containers for shipment.
- Maintained a safe work environment by following proper safety protocols and conducting regular inspections.
- Kept storage areas organized, clean, and secure to fully protect company assets.
- Collaborated with team members to ensure timely completion of tasks and high-quality work standards.
- Operated forklifts and pallet jacks to transfer large products from one area of warehouse to another, allowing for easier accessibility.
- Used hand-held scanners and physical logs to accurately track item movements.
Self Checkout Host
Walmart
09.2018 - 04.2021
- Engaged with customers and offered assistance upon entry into store.
- Handled escalated customer issues professionally, working diligently to find solutions that satisfied both parties involved.
- Assisted customers with self-checkout machine operations.
- Maintained a secure shopping environment with vigilant monitoring of self-checkout area and prompt intervention in case of theft attempts.
- Educated shoppers on using the self-checkout system, facilitating quicker transactions.
- Described products and services in detail to answer customer questions. such as the walmart credit card applications.
- Assisted in loss prevention efforts by observing customer behavior and reporting suspicious activities to store management or security personnel when needed.
Money Services Associate
Kroger
04.2017 - 08.2019
- Facilitated all services at the Customer Service Desk including answering the phone, counting registers and deposits always maintaining accuracy, managing Western Union transactions, and returns.
- In this position it was also my responsibility to oversee all the cashiers, an attend to them whenever assistance was needed.
- Refilling the self checkout terminals with money as needed.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
- Built relationships with customers to encourage repeat business.
Education
High School Diploma -
Macarthur High School
Decatur, ILSkills
- Material handling
- Loading and unloading
- Order picking
- Positive attitude
- Customer relations
- Time management
- Training and mentoring
- Cash handling
- Effective workflow management
- Exceptional telephone etiquette
Timeline
Material Handler
Universal Logistics Holdings Inc.
05.2023 - 08.2025
Self Checkout Host
Walmart
09.2018 - 04.2021
Money Services Associate
Kroger
04.2017 - 08.2019
High School Diploma -
Macarthur High School
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