Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Melvin Porter

Portsmouth,United States

Summary

Knowledgeable professional with several years of experience bringing planning and problem-solving abilities. Focused on maximizing resource utilization to support scalable operations and increase bottom-line profitability. Organized and systematic with natural relationship-building and leadership talents. Seasoned General Manager with proven leadership skills. Background includes managing diverse teams, strategic planning and business development in fast-paced environments. Known for improving operational efficiencies, driving revenue growth and fostering customer satisfaction. Committed to building strong team cultures that encourage innovation and openness. Service-oriented professional focused on delivering exceptional customer experiences to drive consistent revenue growth. Coordinates resources to meet expected business and customer demands. Sales expert, organized decision-maker and strategic planner with top-notch interpersonal and communication skills. Dynamic food service professional with excellent teamwork and skill in learning new tasks quickly. Highly knowledgeable in ingredient preparation, including slicing and cutting techniques. Comes equipped with several years of related experience. Resourceful culinary professional known for high productivity and efficiency in task completion. Specialized skills include advanced food preparation techniques, innovative menu development, and effective kitchen management. Excel at teamwork, adaptability, and creative problem-solving to excel in fast-paced kitchen environments. Skilled cook with diverse experience in various culinary settings, including high-volume restaurants and boutique catering services. Possess strong knowledge of food preparation techniques, menu development, and kitchen safety protocols. Team-oriented professional with ability to work efficiently under pressure while maintaining creativity and quality standards. Contributed to significant improvements in kitchen operations and customer satisfaction ratings through innovative recipe development and effective inventory management. Highly motivated professional with several years of entrepreneurial and management experience. Skillfully creates and maintains professional and loyal relationships with co-workers, staff and clients while managing administrative and sales employees. Comfortable working independently as manager and leader and as collaborative team member. Applies business acumen and experience and exercises decisive judgment to meet and exceed organizational goals.

Overview

11
11
years of professional experience

Work History

Owner

Pixel Paradise LLC
Portsmouth, VA
09.2024 - Current
  • Analyzed client business needs and assisted in determining appropriate resources and strategies.
  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Mitigated business risks by working closely with staff members and assessing performance.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Implemented successful business strategies to increase revenue and target new markets.
  • Maintained relationships with existing clients by providing superior customer service.
  • Promoted business on social media platforms to maximize brand identity and generate revenue.
  • Led startup and creation of operational procedures and workflow planning.
  • Forecasted customer demand to set prices or credit terms for goods or services.
  • Analyzed industry trends to develop competitive strategies.
  • Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
  • Created effective business plans to focus strategic decisions on long-term objectives.

Closing Cook

Hometown Diner
Portsmouth, VA
08.2024 - Current
  • Prepared multiple orders at once for speedy service.
  • Coordinated orders to expedite food from kitchen according to cook time and delivery time.
  • Responded quickly and effectively to any customer complaints regarding food quality or service.
  • Performed basic maintenance duties such as cleaning ovens, grills, stoves, fryers.
  • Followed specific methods for food preparation and proper portioning.
  • Monitored all cooked products to ensure proper presentation and temperature control.
  • Packaged and bagged cooked food and prepared items.
  • Sanitized workstation at end of shift to prevent foodborne illnesses.
  • Portioned out side dishes such as salads, soups, and potatoes according to recipe instructions.
  • Replenished food items from inventory and rotated ingredients.
  • Kept items warm until sold using heat lamps.
  • Enforced proper sanitation practices to prevent spoiling or contamination of foods.

General Manager in Training

Sizzling Platter
Portsmouth, United States
05.2024 - Current
  • Demonstrating a strong track record in operational excellence, team leadership, and strategic planning
  • Adept at improving profitability, enhancing customer satisfaction, and driving growth in fast-paced environments
  • Proficient in managing both front-of-house and back-of-house operations with a focus on quality and compliance
  • Created schedules and monitored payroll to remain within budget.
  • Tracked monthly sales to generate reports for business development planning.
  • Developed marketing strategies designed to increase brand awareness within target markets.
  • Analyzed market trends to inform business decisions and strategies.
  • Managed inventory levels and conducted corrective action planning to minimize long-term costs.
  • Performed routine audits of internal controls in order to maintain accuracy of financial records.
  • Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
  • Built and maintained loyal, long-term customer relationships through effective account management.
  • Recruited, trained and empowered employees to achieve key performance indicators.

Mover/Driver/Packer

College Hunks Hauling Junk and Moving
01.2024 - 04.2024
  • Reported any damages or lost items immediately upon discovery; taking corrective action where necessary according to company policies.
  • Directed items according to established routing schemes using computer-controlled keyboards and scanning equipment to assist mail-sorting processes.
  • Communicated effectively with customers regarding arrival times, estimated completion times, and special requirements, building strong relationships between clientele and employer.
  • Participated in ongoing training to improve moving techniques and customer service skills.
  • Kept detailed records of items moved, ensuring accountability and loss prevention.
  • Completed paperwork accurately including inventory lists of all items moved and delivery receipts.
  • Used digital database to keep records of units and stock moved.
  • Handled customer transactions for services rendered and helped clients fill out appropriate paperwork.
  • Loaded completed orders on pallets according to delivery numbers.

Food Service Worker

Sodexo/ Aramark
Williamsburg
02.2023 - 01.2024
  • As a food and beverage worker, my responsibilities included preparing and serving food and beverages to customers in a prompt and professional manner
  • This involved taking customer orders, ensuring accuracy and timeliness, and providing a high level of customer service
  • I also maintained cleanliness and organization in the dining and food preparation areas, adhered to food safety and hygiene standards, and assisted with inventory management and restocking of supplies
  • Additionally, I handled cash transactions, processed payments, and upheld the overall positive reputation of the establishment through friendly and efficient communication with customers

Culinary Lead/ customer service lead

Cava
Williamsburg
05.2021 - 05.2023
  • Stood in for other members of kitchen staff.
  • Ensured compliance with health and safety regulations in the kitchen and dining areas.
  • Monitored daily operations of the kitchen staff to ensure that all meals were prepared according to recipes and specifications.
  • Resolved customer complaints regarding food quality or service issues promptly and professionally.
  • Delegated work to staff, setting priorities and goals.
  • Cleaned and sanitized kitchen equipment, utensils and work stations.
  • Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
  • Maintained accurate records of inventory levels in order to ensure adequate stock is available at all times.

Sales Representative

Westgate Resorts
Williamsburg
03.2020 - 08.2022
  • Promoted and sold timeshare properties to potential customers through persuasive sales presentations and negotiations
  • Demonstrated in-depth knowledge of the timeshare industry, our properties, and the benefits of timeshare ownership to effectively communicate value to customers
  • Replenished and arranged items to maintain appearance.
  • Recruited, hired and trained new hires to optimize profitability.
  • Collaborated with marketing team to create promotional materials for products and services.
  • Conferred with management to offer feedback on operations and promotions based on customer preferences and purchasing habits.
  • Developed and maintained relationships with existing clients to ensure customer satisfaction.
  • Developed and maintained relationships with new and existing clients to increase sales revenue.
  • Coordinated with logistics teams to ensure timely delivery of products to customers.
  • Posed as models for advertising, artistic creation and display of goods.
  • Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue.
  • Performed market research to identify potential sales opportunities.
  • Conducted market research to identify selling possibilities and evaluated customer needs actively.

Wireless Sales Lead

Market Source
Williamsburg
11.2020 - 07.2022
  • Conferred with management to offer feedback on operations and promotions based on customer preferences and purchasing habits.
  • Replenished and arranged items to maintain appearance.
  • Made outbound sales calls to contact prospective leads, using effective communication skills.
  • Monitored competitor activities to stay ahead of the competition in terms of pricing, products.
  • Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
  • Reviewed customer data to determine potential new markets and target customers.
  • Identified opportunities to improve processes related to the sale of products or services.
  • Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.

Receptionist

Great Clips
Williamsburg
02.2018 - 09.2020
  • Scheduled and confirmed appointments and meetings for management team.
  • Protected clients' rights by maintaining confidentiality of personal and financial information.
  • Maintained an organized filing system of confidential client information in accordance with company policy.
  • Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
  • Coordinated pick-up and delivery of express mail services.
  • Ensured that all necessary forms were completed accurately prior to submitting them for processing.
  • Coordinated travel arrangements and accommodations for staff and visiting guests.
  • Assisted with special projects assigned by management when required.
  • Handled mail distribution, including sorting and forwarding incoming mail and preparing outgoing mail.
  • Greeted and directed visitors to appropriate personnel and answered large number of calls and emails daily.

Shift Leader

Blaze Pizza
Williamsburg
07.2018 - 11.2019
  • Mentored and coached staff by giving employees suggestions and feedback to improve job performance.
  • Handled escalated customer concerns and emergencies in absence of manager or supervisor.
  • Monitored operations and reviewed records and metrics to understand company performance.
  • Created plans to propose solutions to problems related to efficiency, costs or profits.
  • Positioned skilled staff in key areas throughout shift to optimize department productivity.
  • Trained new employees on company policies, operational procedures, and customer service standards.
  • Wrote and submitted reports on industry trends, prompting managers to develop business plans.
  • Assisted in training new employees on shift operations.
  • Complied with company safety procedures, policies and regulations to promote safe working environment.
  • Audited company's legal documents to verify compliant policies and procedures.
  • Monitored and maintained equipment to ensure operational efficiency.
  • Evaluated needs of departments and delegated tasks to optimize overall production.
  • Evaluated employee performance, delivering individualized feedback and praise.

Behavioral technician

Porter LLC
Suffolk, Virginia
01.2014 - 12.2016
  • Researched and developed evidence-based interventions to address a variety of psychological and behavioral issues
  • Developed individualized plans that addressed social, emotional, and behavioral issues
  • Conducted hypodermic injections following hospital procedures.
  • Engaged children in play activities that promoted language development, motor skills, self-help skills, cognitive functioning.
  • Provided psychiatric or personal care to emotionally disturbed or cognitively impaired patients.
  • Instructed family members on how to implement behavior plans at home environment.
  • Implemented evidence-based interventions that targeted specific behaviors or skill deficits.
  • Attended weekly staff meetings led by supervisors, managers regarding service delivery methods, procedures.
  • Cultivated relationships with patients, discussing ways to help improve overall health while alleviating self-harm practices.

Education

Bachelor of Science - Business Management

Strayer University-Virginia
Washington
05.2024

BBA - Business Analytics

Coursera
Portsmouth, VA
05-2024

BBA - Project Management

Coursera
Portsmouth, VA
05-2024

High School Diploma -

Lakeland High School
Suffolk
01.2015

Skills

  • Interpersonal Skills
  • Conflict Resolution
  • Self-motivation
  • Leadership and Teamwork
  • Critical thinking and problem solving
  • Creativity
  • Decision Making
  • Problem Solving
  • Microsoft PowerPoint
  • Leadership Skills
  • Microsoft Excel
  • Teamwork
  • Ability to Multitask
  • Effective Time Management
  • Fast Learner
  • Computer Skills
  • Adaptability
  • Ability to Work Under Pressure
  • Ability to Work in a Team
  • Communication Skills
  • Microsoft Office
  • Communication
  • Commercial Cleaning
  • Communications Management
  • Troubleshooting (Problem Solving)
  • Team Management
  • Cooking
  • Cash Handling
  • Telecommunications
  • Food Safety
  • Operational Excellence
  • Performance Management
  • Operations
  • Microsoft Windows
  • Team Leadership
  • Social Media
  • Typing
  • Cashiering
  • Communications
  • Cleanliness
  • Sales
  • Customer Satisfaction
  • Retail Sales
  • Time Management
  • Active Directory
  • Microsoft Word
  • Technical Support
  • Bookkeeping
  • Upselling
  • Teaching
  • Fashion Retail
  • Customer Service
  • Management
  • Presentations
  • Cash Register
  • Production Planning
  • Installation
  • Business To Business
  • Hospitality
  • Customer Relationship Management
  • Planning
  • Accounts Receivable
  • Food Preparation
  • Leadership
  • Restaurant Management
  • Inventory Management
  • Hygiene
  • Problem Management
  • Ingredient preparation
  • Efficient time management
  • Organization and planning
  • Strong attention to detail
  • Temperature monitoring
  • Menu memorization
  • Proper sanitation practices
  • Safe food handling
  • Quality control awareness
  • Food storage principles
  • Cooking technique mastery
  • Waste reduction techniques
  • Inventory control
  • Portion control
  • Workstation cleanliness
  • Stress tolerance and resilience
  • Food safety
  • Knife handling proficiency
  • Recipe execution expertise
  • Allergen awareness
  • Social media marketing
  • Market research
  • Customer service
  • Data analysis
  • Project management
  • Strategic planning
  • Team building
  • Employee training
  • Sales leadership
  • Risk assessment
  • Accounting expertise
  • Sales management
  • Key partnership cultivation
  • Business marketing
  • Consulting
  • Design coordination
  • Budget development
  • Client engagement optimization
  • Program creation and implementation
  • Market trend awareness

References

References available upon request.

Timeline

Owner

Pixel Paradise LLC
09.2024 - Current

Closing Cook

Hometown Diner
08.2024 - Current

General Manager in Training

Sizzling Platter
05.2024 - Current

Mover/Driver/Packer

College Hunks Hauling Junk and Moving
01.2024 - 04.2024

Food Service Worker

Sodexo/ Aramark
02.2023 - 01.2024

Culinary Lead/ customer service lead

Cava
05.2021 - 05.2023

Wireless Sales Lead

Market Source
11.2020 - 07.2022

Sales Representative

Westgate Resorts
03.2020 - 08.2022

Shift Leader

Blaze Pizza
07.2018 - 11.2019

Receptionist

Great Clips
02.2018 - 09.2020

Behavioral technician

Porter LLC
01.2014 - 12.2016

Bachelor of Science - Business Management

Strayer University-Virginia

BBA - Business Analytics

Coursera

BBA - Project Management

Coursera

High School Diploma -

Lakeland High School
Melvin Porter