Melvin Pribble
Lynchburg,VA
Summary
Talented IT professional, knowledgeable leader and dedicated problem solver. Brings 21 years of valuable expertise. Attentive to detail with experience in coordinating projects, programs and improvements. Network Engineer experience in designing, deploying and maintaining LAN, WAN, VoIP, IP Camera, and Badge infrastructure. With strong track record of accurately conducting system installs, updates, repairs and troubleshooting. Excellent trainer. Excellent team player yet able to work independently or lead.
Overview
20
20
years of professional experience
Work History
Network Engineer Administrator
Horizon Behavioral Health
08.2017 - Current
- Provides support for Cisco routers, ASA Firewall, Aruba switches, wireless access points, security camera's, security doors, and AV equipment in conference rooms
- Meets with IT managers to determine the company’s data, VoIP, and bandwidth needs.
- Develops architecture plans for voice, data, security camera's and security badge services.
- Installs, configures and provides support for voice, data, security camera's and security badge services. over WAN including 18 off campus sites.
- Leads all aspects of major network design, installation, additions and upgrades including coordinating with vendors and contractors.
- Interfaces with vendors to ensure appropriate resolution during unplanned network (LAN/WAN, data, voice, camera and badge) outages or periods of reduced performance.
- Administration and trouble shooting in AVAYA IP Office VoIP phone system.
- Set up and trouble shoot VPN/Net Extender client
- New hire trainer. Computer essentials, Microsoft Office, Outlook Web Mail, computer security, HIPPA, Credible EHR, file management, virus prevention. Documented technical workflows and knowledge for training materials.
- Developed detailed documentation for network architecture, policies, and procedures to maintain consistency across the organization.
- Conducted thorough assessments of existing networks, identifying areas for improvement and making recommendations accordingly.
- Ensured seamless integration of new technologies into existing infrastructures through careful planning and execution.
- Provided complete end-to-end engineering and installation of route-based IP network solutions.
- Integrated data, voice and video networks for use in multi-site installations.
IT Systems Analyst
Horizon Behavioral Health
12.2007 - 08.2017
- State reporting - Create weekly SQL reports, identify errors, direct over 500 users for error resolutions. Upload clean monthly report to generate state funding for agency.
- Work with financial, HR and clinical teams. Create reports, import/export journal records. Install, update and administrate financial, HR and Clinical systems.
- Analyze and translate user requirements and business system needs as related to the SAMHSA grant.
- New hire trainer. Computer essentials, Microsoft Outlook, Web Mail, computer security, HIPPA, Credible, file management, virus prevention. Documented technical workflows and knowledge for training materials.
- Credible Super user, Administrator, train the trainer, new hire training.
- Create forms, BI reports, ADHOC reports and advanced reports in Credible system.
IT Help Desk Team Lead
Horizon Behavioral Health
02.2004 - 12.2007
- Work closely with management, direct and coordinate activities and projects for IT techs.
- Distribute help desk tickets and verify work with IT Techs
- Project lead new computer deployment. Create images, wipe old drives. Direct team of techs and other IT employees to uninstall old and install new computers. Manage decommission of old computers and disposal.
- Project leader cable installs, management and upgrades for older buildings and new construction.
- Training of IT Techs, computer imaging, customer support, computer repairs and trouble shooting, Network cabling, inventory and documentation.
- Responsible for LAN and WAN support.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Evaluated IT Tech skills and knowledge regularly, training and mentoring individuals.
- Participated in cross-functional team-building activities.
Education
Cisco Certified Network Associate (CCNA)
Central Virginia Community College
Lynchburg, VACisco Certified Network Associate Security (CCNAS)
Central Virginia Community College
Lynchburg, VABusiness Intelligence
Credible
Baltimore, MDCredible Administration Super User Training
Credible
Baltimore, MDCertification - AVAYA IP Office Administration
Avaya Learning
Online03.2022
Skills
- Network architecture expertise
- Networking security expertise
- Firewall technology expertise
- Security architecture and technologies
- Cisco, HP and Aruba router and switch expertise
- Port security knowledge
- MPLS VPN implementation
- Datacenter network implementation
- Avaya VoIP systems implementation and configuration
- Avaya IP Office administration
- Telehealth systems experience
- Critical Thinking
- Advanced Problem Solving
- Expert troubleshooting skills
- Customer service
- Client Needs Assessment
- Project planning and development
- Procedure development
- Training development
- Employee training
- Effective verbal and written communication skills
- Collaborative ability
- Technical Support
- Program installations
- Planning and Coordination
- Help desk support
- Inventory management
- Computer imaging
Timeline
Network Engineer Administrator
Horizon Behavioral Health
08.2017 - Current
IT Systems Analyst
Horizon Behavioral Health
12.2007 - 08.2017
IT Help Desk Team Lead
Horizon Behavioral Health
02.2004 - 12.2007
Cisco Certified Network Associate (CCNA)
Central Virginia Community College
Cisco Certified Network Associate Security (CCNAS)
Central Virginia Community College
Business Intelligence
Credible
Credible Administration Super User Training
Credible
Certification - AVAYA IP Office Administration
Avaya Learning
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